12 Aug
Mississippi,
Jackson
, 39201
Jackson
USA
Vacancy expired!
Title: Help Desk SupportDuration: 24 + months (Long term Contract)Location: Jackson, MS (100% Onsite) NOTE: Three (3) references from candidates is required What we do - SystemDomain, Inc. (SDI) is an IT Professional Services firm with focus in Cyber Security & Risk Management, Digital Innovation, Cloud, and Analytics. SystemDomain has strategic partnership with leading software product companies to provide the integration and professional services to the utility, healthcare, financial, and research organizations. SDI has offshore software development and support center to provide the cost-effective services. Our determination for customer satisfaction and delivering the efficient solutions are our secrets of success. Job Description below:Job Description: - Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support.
- Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration.
- Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications.
- Must be good at organizing, prioritizing, and planning.
- Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
- Candidate must also have excellent communication skills.
REQUIRED SKILLS/EXPERIENCE: Experience working in a help desk environmentExperienced with providing support for O365 ApplicationsExperience providing remote assistance using various platformsExperience in desktop\laptop repair, troubleshooting, and software installationHardware Implementation and DeploymentActive Directory Management Education required: Bachelor's Degree in Computer Science, Information Systems, or related field. REQUIRED CERTIFICATION(S) A+ Certification Preference:Microsoft O365 experienceBMC Footprints Help Desk ExperienceMAC OS Experience Best RegardsRoshan E: roshan[at]systemdomaininc[dot]comM: +1 -630 -320 -6725
Vacancy expired!
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