12 Aug
Mission control technician
Vacancy expired!
- Act as primary point of contact for event and incident investigations
- Actively monitor the company's infrastructure using various applications
- Interpret, investigate, diagnose and ensure remediation of event alerts
- Create and track alarm/alert driven incident tickets
- Perform various configuration tasks such as port/circuit activation, port security, MAC clearing and other commands as instructed while adhering to company's Information Security Policy
- Research and document summaries of incidents and provide coherent and organized reports
- Engage various network carriers to effectively resolve a multitude of events on behalf of the company's customers
- Provide input and feedback for the use and optimization of tools, processes and procedures within the company's Mission Control
- Troubleshoot, evaluate and facilitate best solutions as well as understand and execute appropriate escalation and notification procedures utilizing sound judgement
- Provide quality, timely and accurate end-to-end external support of any issues within functional area of responsibility
- Accurately document all actions and corresponding time allocated to tasks
- Provide peer to peer coaching, training and mentoring
- Required to work a flexible schedule according to business needs/events (to include, but not limited to nights and weekends and/or shift rotation)
- Punctual and reliable
- Ability to effectively manage deadlines
- Display strong organizational skills
- Customer service solution focus
- Efficiently interact with computing systems
- Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism
- Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email and instant messaging as well as documentation/tracking incidents in the ticketing system. Must be able to accurately communicate complex issues using easy to understand terminology
- Must have an operational understanding of various network topologies
- Foundational knowledge of the OSI Model and various troubleshooting techniques for identifying issues at each layer
- Demonstrated knowledge of industry cabling standards and datacenter infrastructure deployment
- Functional understanding of electrical and mechanical systems that may be deployed in a data center environment or mission critical facility (hospital, nuclear plant). This may include electrical feeders, transformers, generators, switchgear, UPS systems, DC power systems, ATS/STS units, PDU units, air handling units, fluid coolers, and fire suppression systems
- Computer literate with an emphasis on Microsoft Office Suite
- Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)
- Experience with network monitoring software applications (Ex.: Syslog, Nagios, etc.)
- Osha 10 – required within 6 months
- CompTIA Network+ or Cisco CCENT recommended
- CompTIA A+ and Security+ recommended
- High school diploma and applicable trade school consistent with an aspect of critical service delivery Equivalent of education and work experience
- 2+ years of experience within the Information Technology field or related educational background which includes troubleshooting and critical path creation that leads to problem resolution as well as demonstrated ability to investigate complex events
Vacancy expired!