Salesforce Business Analyst (Consultant/BA/Lead)

The typical day could include any or all of the following types of work: Translating Business Requirements to Technical Requirements • Document and validate business requirements for an application or process. • Work closely with business partners for clarity on requirements, gather and understand technical problems to identify solutions. • Proactively seek input from relevant areas of the business that should have inputs to this application or process. Influencing Solution Design • Solution discovery to provide technical guidance and assist in solution design options to Super Users, Product Owners and Business Owners. • Develops solution for major system modules, programs or infrastructure released based on requirements gathered from the business. • Configuration or customization expertise in Salesforce • Validate solution design, including prototyping and configuration for an application or process • Assist customers with usability in solution design. • Establish security data classifications for the application or process. • Establish and document business rules for the use of an application or process. Leading Development • Represent the customer and customer experience, interfacing and engaging with the customer • Responsible for conveying the vision and goals at the beginning and throughout the sprint • Lead developers and quality assurance resources throughout the build cycle, clearing any doubts about the solution, addressing ambiguity and providing direction. • Create and groom user stories and communicate backlog priorities to the team • Assists with the elaboration of epics, themes and features into user stories that are small enough, or granular enough, to be achieved in a single sprint • Competent to perform programming, development, integration and system administration assignments • Participate in sprint planning meetings, daily meetings, scrum reveals and retrospectives • Inspect the product progress at the end of every sprint and accept or reject the work that has been done by the development team • Provides Salesforce system administration leadership, guidance, and assistance to other team members. Testing and Training for Application • Develop, review and approve test plans as required by new content releases or deployments for an application or process. • Conducts customer acceptance testing, from both a technical and business perspective, and coordinates testing with additional business users • Review and approve end user training materials and documentation for an application or process. Act as “Face” of the Salesforce to the Enterprise • Represent the application or process with other areas of the business who use or integrate with this part of the business. • Business escalations point for any conflicts or concerns with the application or process. • Responsible for working on and driving complex application/technical problem identification and resolution, including responding to off-shift support calls.