12 Aug
Tech Business Analyst Lead (ServiceNow) - Remote
Vacancy expired!
- Proven ability to work across business units and/or cross functional teams interacting with customers at all levels to successfully interpret and understand business needs and wants and translate them into easily understood technical requirements
- Use of a variety of proto-typing techniques to validate and verify that the proposed solution will meet the business and user requirements
- Ability to understand the design of ServiceNow Out-of-Box functions and capabilities at a detailed level including working knowledge of ServiceNow's Configuration Management Database (CMDB)
- Ability to guide business stakeholders through agile development practices
- Excellent organizational and communication skills
- Able to organize analysis to understand stakeholder needs and create business case and project scope.
- Demonstrates breadth and depth of business analysis techniques and tools for use case modeling, data modeling, and process mapping.
- Demonstrates ability to learn new domain by advocating and collaborating with business and technical teams utilizing extensive experience in methodologies
- Demonstrates advanced facilitation skills and process improvement skills.
- Creates analysis work plans and estimates of analysis activities
- Conducts workshops for requirements elicitation, creates documentation, establishes business capabilities, and ensures asset organization and refinement.
- Proves technical aptitude utilizing querying tools and understanding relational databases.
- Ability to provide feedback on internal database designs and identify data issues and resolutions
- Able to understand and apply technology solutions by translating business requirements into conceptual, logical, and physical data models, and basic system configuration
- Mentor business analysts within department/division.
- Provide a specialized level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.
- Plan and monitor expenditures to meet organizational objectives and compliance
- Monitor and manage assets and resources from a financial perspective.
- Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for a large business unit or major corporate initiative - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to creating and communicating the portfolio plan and implement actionable items to achieve results.
- Plays a key role in the strategic planning process for the IT organization, acting as a lead advisor to the CIO, CFO, other senior business leaders, the IT leadership council, and governance committees.
- Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities and advises other Portfolio Managers.
- Directs the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.
- Analyzes portfolio performance, and drives changes in investment mix to achieve goals.
- Proactively identifies opportunities to improve the strategic position to lower cost of ownership and provide a competitive advantage to the business.
- May provide training and mentoring, as well as work direction, to others on the team.
- Bachelor's degree in computer science, information systems, business or related field of study, or relevant work experience
- Or Associate's degree in computer science or related field of study with 2 years of relevant work experience;
- Or High school diploma/GED with 4 years of relevant work experience.
- 10+ years IT technology experience with an emphasis as a Business Analyst
- 8+ years experience in tools like ServiceNow
- Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)
- Experience using tools like Jira and MS Project
- Working Knowledge and hands on experience with Waterfall and Agile
- Provide training and guidance to new department team members to facilitate Knowledge sharing and cross training
- Provide system demos to end users
- Strong Communication Skills
Vacancy expired!