Customer Service Representative

DescriptionFortune 50 Bank is seeking a Customer Service Representative to join their team on a temp-to-hire basis! The position will start in early August and last for 6-9 months. Excellent performers may have the opportunity to convert into a permanent position once the initial contract is completed! The position will start as a work-from-home opportunity and transition to onsite after the contract has started.Duties:

Answer inbound phone calls from customers with concerns regarding foreclosures

Respond to customer questions in a timely and empathetic manner

Review accounts with customers while explaining processes and issues

Coordinate and expedite customer inquiries to other departments as needed

Provide customers with necessary resources

Thoroughly document customer inquiries and resolutions in system

RequirementsQualifications:

At least 1 year of customer service experience (preferably in a call center)

Bilingual in English/Spanish preferred, but not required

Excellent communication skills and empathy

Proficiency in Microsoft Office Suite applications

Excellent time management skills

Ability to utilize multiple screens and software systems simultaneously in a high-volume environment

If interested in learning more information, please contact Andrea at andrea.dugan@officeteam.com.OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $16.00 - $18.00 / HourlyLocation: Newport Beach, CADate Posted: July 30, 2020Employment Type: TemporaryJob Reference: 00350-9502640626Staffing Area: Office u0026 Administrative