Branch Operations Associate Manager (LO)

About this role:Wells Fargo is seeking a Branch Operations Associate Manager (LO) for Branch Banking as part of the Consumer and Small Business Banking division. Learn more about our career areas and lines of business at wellsfargojobs.com .In this role, you will:Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions

Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools

Perform operational and customer support tasks

Provide excellent customer service, engage customers in conversations, and build relationships with them

Manage the schedule and the daily operations of the teller line

Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management

Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures

Support customers and employees in resolving or escalating concerns or complaints

Collaborate and consult with branch employees, colleagues, and mid-level managers

Interact directly with customers

Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives

Manage allocation of people and financial resources for branch operations

Mentor and guide talent development of direct reports and assist in hiring talent

This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications, US:2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

1+ years of Leadership experience

Desired Qualifications:Leadership skills including the ability to build, develop, and motivate a diverse work team

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment

Ability to educate and connect customers to technology and share the value of mobile banking options

Ability to interact with integrity and professionalism with customers and employees

Knowledge and understanding of laws and regulations pertaining to the banking industry

Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills

Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

Cash handling experience

Job Expectations:Ability to work weekends and holidays as needed or scheduled

Ability to stand for extended periods of time

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: Wells FargoReq Number: R-195963Updated: Thu Aug 11 17:02:25 GMT 2022Location: Kendall Park,New Jersey