Escalations Representative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Wells Fargo is seeking an Escalations Representative in Commercial Capital Operations as part of the Wholesale Lending Operations division. Learn more about the career areas and lines of business at wellsfargojobs.comIn this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and services

Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online

Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards

Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals

Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action

Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:Commercial Banking experience

Ability to work independently

Advanced Microsoft Office skills

Excellent verbal, written, and interpersonal communication skills

Strong analytical skills with high attention to detail and accuracy

Ability to interact with all levels of an organization

Ability to work in a fast paced deadline driven environment

Strong time management skills and ability to meet deadlines

Strong organizational, multi-tasking, and prioritizing skills

Ability to organize and manage multiple priorities

Posting Locations:801 Walnut St DES MOINES IA 50309

2700 S Price Rd Chandler AZ 85286

600 S 4th St Minneapolis MN 55415

1525 W W T Harris Blvd CHARLOTTE NC 28262

Job Expectations:Ability to work at one of our approved job posting locations

Ability to work a hybrid schedule, at least 3 days a week working in office

#commercialbankingWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: WELLS FARGO BANKReq Number: R-197893-4Updated: Wed Aug 10 11:02:42 GMT 2022Location: Minneapolis,Minnesota