IT Support Engineer, remote (Denver)

Abtech Technologies is looking for an IT Support Engineer to support the company's Managed Services Provider (MSP) clients located throughout Southern California. Candidate will have 1-3 year’s experience with Windows based software and desktops. Candidate will also possess data networking knowledge and troubleshooting skills along with exceptional customer service, follow up, organizational, and communication skills.

This position is a 100% remote position working from home.

Primary Job Functions:

Provide technical support to end users remotely via phone, web-based tools, and email, as well as onsite visits to client locations when necessary.

Perform preventive and proactive maintenance and support as needed.

Advise customers regarding the proper use of IT products and address specific user issues.

Act as a liaison between end users and other engineers

Assisting the sales team with pre-sales technical support, attending prospect meetings, and preparing Statements of Work for the sales representatives.

Required Skills:

Substantial hardware and software troubleshooting.

Windows Desktop Support.

Competent in troubleshooting and setup of Microsoft Office.

Strong written and verbal skills.

Ability to handle client interactions professionally and respectfully.

Highly motivated and organized with an attention to detail and a passion for excellence.

Work Status: Full time

Hours: 8 am - 5 pm PST (West Coast time)

Compensation; Negotiable

Benefits: Medical, vacation, 401k