Resource Coordinator

Resource CoordinatorLenexa KS 11211 Lakeview Ave, Lenexa, Kansas, United StatesNew1 additional locationUnited States, Missouri, Kansas CityServiceRequisition # 2108069Total Views 24AtTrane TechnologiesTM and through our businesses includingTrane®andThermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.This position is eligible for a Hybrid work schedule and will be based out our Lenexa, KS location. Flexible work from home options available.Job Summary:Trane is hiring for a Resource Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.TResponsibilities:Coordinates service resources, dispatches and assigns team members to project.

Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.

Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians

Coordinates operations interaction with the Parts Department and Acquisition, as necessary.

Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

QualificationsCertificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.

Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.

Must be organized with the ability to multi-task and prioritize daily interruptions.

Strong attention to detail and enjoy working in fast paced environment.

Knowledge of Word, Excel, Outlook, and Windows.

Flexibility to work overtime, as required.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.#LI-HYBRIDdispatcher dispatcher dispatcher dispatcher dispatcherWe offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.