French Bilingual IT Analyst

French Bilingual Service Analyst, Cranberry Township, PA, 16066Onsite/Remote: Due to Covid restrictions, the job is currently in office on Tuesdays and Thursdays and remote work from home on Monday, Wednesday, and Friday. We have 3 days of indoor training at the Cranberry location and then the contractor will work remote. This is subject to change at any time. Because of this, applicants would need to be able/willing to come into the Cranberry office if regulations changed. At this time, we do not have a date that analysts will be asked to work full time in the office.Kelly Services is seeking a French Bilingual Service Analyst for one of our top clients Cranberry Township, PA.Length: 09/05/2022 to 01/04/2023 (intension to extend)Type: Contract W2Pay Rate: $22.50/hr. (W2)Schedule: Mon-Fri 7:00am-4:00pm. OT is available if approved for situations such as an analyst working through a lunch.Interview Process: VirtualDescriptionThe Service Analyst job family forms part of the Service Management track within the IT function. Members of this family provide support to end-users and provide pro-active monitoring of PPG’s computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support.Position DescriptionIndividuals in this job position perform work at the intermediate level within this job family.The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Performs pro-active monitoring of PPG’s computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Works directly with customers on resolving problems that typically take greater time and experience to resolve. Participates in various projects to monitor and improve responsiveness to customer. Plans and monitors goals. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.Minimum Required QualificationsBilingual language skills (French) required.

A 4-year degree in Information Technology, or related discipline

1-3 years technical support experience in a computer-related area

Knowledge of commonly used concepts, practices, and procedures in the related field

Working knowledge of related ITIL standards or best practices

Intermediate knowledge of infrastructure support components

Standard desktop, tools & utilities

Server operating systems, tools & utilities

IT networks and voice services

IT security and Disaster recovery

Process control and monitoring

Call Center technologies

Preferred Skills1 year of experience in our Global IT Service Desk function is highly preferred

Advanced troubleshooting skills

Successful completion of the IT Entry Logic and Problem Solving Test

Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions

Strong analytical, communication, problem solving, and organizational skills

Ability to work without close supervision while ensuring that tasks are done effectively and consistently

Strong verbal communication skills, including the ability to document operations procedures

Ability to effectively work independently or in a team environment

Ability to effectively interact with a diverse user base

Availability to work rotating shifts and holidays

Ability to work in an office or retail store environment with sensitivity for safety and physical security

Success Factors: Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective) plus the following:Attend to Detail

Communicate and Share Information

Manage Complexity

Solve Problems

Take Responsibility

Apply Today!You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.Why Kelly ® Technology?Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.