Account Management & Customer Service Lead

Account Management & Customer Service LeadRenton, WADirect Hire$60-85kHours: Monday-Friday, 6:30am-3pmPosition is fully onsite in RentonExciting, newly created position!Kelly is seeking an Account Management & Customer Service Lead to work for our client, an aerospace engineering and manufacturing company, on a direct hire basis – starting ASAP! This is an excellent opportunity to work for a family-oriented company that is known for strong tenure and outstanding benefits! The Account Management & Customer Service Lead will focus on delivering post sales support, solutions, and fulfillment to ensure high levels of customer satisfaction. Specifically, this role will:Oversee the work of 3-5 account management/customer service employees to ensure they work productively and meet both deadlines and company standards

Onboard and train new hires as well as current employees on processes, tools, technologies, etc.

Build an open-communication culture

Communicate and enforce department policies and procedures

Recommend and implement improvements to current account management practices and procedures

Establish metrics to measure and improve department performance

Manage the workflow and lead effective team meetings, one on one’s, and group trainings

Coordinate department projects to meet deadlines

Work with Manufacturing, Marketing, Procurement, Shipping/Receiving, and other departments to ensure on-time delivery

Ensure that products, policies, and pricing are communicated clearly and accurately to customers

Collaborate with top management to understand customer requirements and fulfillment

Address and resolve all customer complaints and issues

Provide company leadership/administration with updates on escalated issues

Perform special projects and other duties as assigned by leadership team

Qualifications:Industry background and expertise in manufacturing, engineering, or related field

2+ years’ experience in a management/supervisory role

Proficiency with Microsoft Office and ERPs

Excellent communication and customer service skills

Outgoing, positive, and empathetic personality

High degree of initiative, team building, and dedication to effective change management

Strong analytical skills, time management, and attention to detail

This is an urgent need! If qualified and interested, please apply to this posting or directly send your resume to SARP028@kellyservices.com.You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.Why Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.