Field Support Representative

Your next good thing is right here . At Kelly® Professional & Industrial, we’re all about helping you discover what’s next in your career. And we just so happen to be seeking a Field Support Representative to work for a client in Savannah, GA 31404. If this sounds like the right fit for you, read on and apply! TEMP TO HIRE OPPORTUNITYSchedule: Monday- Friday, 8:00 AM- 5:00PM, 1 hour lunchPay Rate : $17.50 per hourRequires reliable transportation, The driving is a up to a 60+ mile radiusSchedules are provided a week prior so you know what location you will be supporting the following week. You are not driving to multiple sites a day.This will be in a medical facility ad will require additional immunizationsDay to Day Responsibilities for a Field Support Representative :Handling mail, working on printers.

looking for candidates who are comfortable data entry, physically moving file/records boxes throughout the day in a warehouse environment.

Must be able to sort mail, copy and scan and some hospitality.

Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory.

The FSR is responsible for a broad knowledge of perational services and complete knowledge of account service delivery requirements.

Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations.

Assists with the development of Site Procedure Guides and ensures compliance with all aspects of company Service Excellence.

An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.

Assists with new MS site implementation.

Utilizes TRAC for tracking onsite services

Understand site requirements and performing associated duties

Knowledgeable of all area services within assigned accounts

Performs daily visual inspection of site services and client and customer compliancy to safety.

Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff

Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.

Fills in for absences or vacations of the onsite resources, may include site supervisor.

Coordinates all aspects of services, which entails traveling to and from various accounts.

Answer questions for the other staff during completion of in-house and off-site services.

Creates and maintains a customer-focused environment.

Is responsible for customer satisfaction by engaging end-user feedback.

Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.

Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM

Routinely identifies and documents process improvement suggestions and communicates them to management.

Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.

Ensures field compliance with Service Excellence performance requirements.

Proactively manage service requests for hardware and software solutions in the service center.

Arrange for service calls and follow through on escalations

Effectively escalate technical issues as defined in site procedures guide

May order operational supplies for support of contracted services per procedures guide

Collects data for the completion of the Monthly Management Report as directed

Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future

Other duties as assigned

REQUIREMENTS:Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred

Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per company policy. The driving is a up to a 60+ mile radius

Someone who can work independently, driven, ambitious.

Business casual dress code. Khaki pants, collared shirt, and comfortable shoes. We are looking for candidates who are comfortable data entry, physically moving file/records boxes throughout the day in a warehouse environment.

Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.

Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.

Possesses ability to adapt to changing situations, flexibility, high motivation and sense of urgency. Possesses basic math skills.

Possesses judgment in making sound justifiable decisions and taking action in solving problems.

Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

Possesses commitment to task by having started and persisted with specific courses of action.

Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.

Possesses working knowledge of account services to facilitate job scheduling.

Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources

Possesses ability to resolve customer related issues.

Possesses ability to troubleshoot and coordinate problem resolution.

Possesses proficiency in the use of MS, Mac and Lynx computers. Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory.

The FSR is responsible for a broad knowledge of Ricoh operational services and complete knowledge of account service delivery requirements.

Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations.

Assists with the development of Site Procedure Guides and ensures compliance with all aspects of company Service Excellence.

An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.

Assists with new MS site implementation.

Utilizes TRAC for tracking onsite services

Understand site requirements and performing associated duties

Knowledgeable of all area services within assigned accounts

Performs daily visual inspection of site services and client and customer compliancy to safety.

Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff

Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.

Fills in for absences or vacations of the onsite resources, may include site supervisor.

Coordinates all aspects of services, which entails traveling to and from various accounts.

Answer questions for the other staff during completion of in-house and off-site services.

Creates and maintains a customer-focused environment.

Is responsible for customer satisfaction by engaging end-user feedback.

Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.

Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM

Routinely identifies and documents process improvement suggestions and communicates them to management.

Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.

Ensures field compliance with Service Excellence performance requirements.

Proactively manage service requests for hardware and software solutions in the service center.

Arrange for service calls and follow through on escalations

Effectively escalate technical issues as defined in site procedures guide

May order operational supplies for support of contracted services per procedures guide

Collects data for the completion of the Monthly Management Report as directed

Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future

Other duties as assigned

What happens next?Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Field Support Representative today!Get a complete career fit with Kelly ® .You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.