Security Operations Center Supervisor

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!Allied Universal has an opportunity for a Security Operations Center Supervisor!The Global Security Operations Center (GSOC) Supervisor leads the day to day activities of assigned shifts in the client’s GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager.$25.25/hourEssential Job Functions:Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance

Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally

Drafts and sends emergency mass notifications and other crisis communications

Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents

Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems

Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms

Provides back-up, support, and on-call function as-needed

Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager

Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas

Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)

Works with Operations Manager to identify process and quality improvements

Represent the GSOC in meetings with client personnel

Triage and manage incidents of workplace violence or other associate misconduct

Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team

The ideal candidate will possess:College Degree (BA) or equivalent work experience in an operations center or dispatch capacity

At least four years of experience in security

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Excellent instructional, customer service, written and verbal communication skills

Experience in conducting research/analysis

Ability to multitask in a fast paced, at times stressed work environment

Comfortable with high-tech work environment and constant learning of new tools and innovations

Flexibility to work all shifts, and willingness to assist the team with overtime when needed

Good working knowledge of Microsoft Office suite and Windows OS

Self-motivated, curious, and knowledgeable pertaining to news and current events

Must have, or the ability to get, the covid 19 vaccination for this location

Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems

A dependable team player with business maturity, enthusiasm and a positive attitude

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Iowa-Council BluffsJob Category: Security Supervisor