Applications Engineer

When you join Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities.Allied Universal® Technology Services is looking to hire a and Applications Engineer. The Applications Engineer is responsible for software specific support of our installation team to include the integration / interface of multiple disparate software applications into fully functioning solutions. This position will be responsible for all levels of systems head-end commissioning, upgrades and advanced diagnostics to achieve the defined functionality of systems operation. The Applications Engineer should be capable of utilizing existing SDK’s and/or API’s to ensure the desired level of integration and should be capable to perform customized integration between software applications. The Applications Engineer’s schedule will be coordinated by the Operations and Project managers to be effectively and efficiently utilized.Essential Functions and ResponsibilitiesCapable of advanced integration between disparate electronic security systems

LAN & Network configurations experience to include wireless communications system.

Perform systems diagnostic and troubleshooting duties to ensure a fully functioning system

Work with Project Managers, End Users and Technician team to provide assistance in regards to the software systems

Troubleshoot project issues and engage appropriate resources as needed.

Escalate significant issues to management team as needed.

Work with Project Management team to coordinate project and work schedules to ensure project efficiencies

Work with Operations Manager to schedule and maintain appropriate licensing and software trainings for professional development

Take the lead in End User Software training

Knowledge and SkillsHigh school diploma or equivalent required, BA/BS Degree preferred

In depth knowledge of industry leading security system and equipment providers

Certification with major enterprise level security/access control systems preferred

Decision-making and problem-solving ability

Ability to read and understand advanced technical information/documentation

Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)

Excellent verbal and written communication skills

Ability to establish and maintain effective working relationships with both internal and external customers

Must be detail-oriented and organized

Strong analytical and problem solving capabilities

Strong time management skills

Self-motivated with the ability to motivate and influence others

Must be able to manage multiple tasks while meeting strict deadlines

Possess excellent follow-up skills

Certifications in the following Software platforms are required

Open Options

SoftwareHouse

ONSSI

Milestone

Exacq

Brivo

NiceVision

Genetec

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-North Carolina-CharlotteJob Category: Security Technology Services