Student Business Services Advisor

Position Summary:Under direct supervision, reviews student tuition accounts and all pertinent University screens, collects and maintains student accounts receivables at acceptable levels for all outstanding tuition balances that are 120 or greater days delinquent. Assist and advise on financial aid matters. Ensures compliance with Title IV federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights & Privacy Act (FERPA), and University policies.Essential Functions:Evaluate all one hundred twenty (120) day or greater delinquent student accounts to ascertain discrepancies or unresolved issues and assist the student in resolving financial obligations. Update status codes when required to ensure proper follow-up.

Negotiate reasonable payment arrangements with students on all accounts that have been referred to the central office to recover balance in full within acceptable time frames. Follow up on payment arrangements and pending account requirements.

Process payments that are received in the central office, which includes obtaining authorization for credit card payments. Effectively communicate pending requirements (i.e., missing paperwork, payments, matriculation, contracts, etc.) to the student and/or other departments.

Responsible for ensuring the collection and recovery processes via phone, email, and collection letter cycle, while maintaining quality control and due diligence.

Contribute to and maintain Student Business Services policies and procedures for maximum revenue recovery, student retention, and to ensure efficient use of time.

Coordinate with students and FA Processing Center to ensure financial aid items are updated and completed in order to guarantee financial aid award.

Comply with Department of Education Federal Title IV regulations by reviewing promissory notes, tuition account and financial aid voucher and disbursement screens and Notice of Award for accuracy.

Instrumental in determining student needs for institutional loans (NU-Help & NUTC) and provide counseling for completing loan documents accurately.

Act as a resource and support center to University-wide Student Finance offices.

Collaborate with members of each region to ensure proper implementation and enforcement of University policies and procedures for Student Business Services.

Support students and facilitate the submission of Finance Committee (FINCOM) petitions for those disputing a financial matter. Proficiently communicate the status of the case to the student and/or other University departments.

Investigate and evaluate inconsistencies; interact with appropriate departments for resolutions to special case issues (i.e. Finance Committee, CAS, Grade Appeals, and Attendance).

Process and skip trace returned/bad address monthly billing statements. If flagged as a financial aid recipient or credential student, contact the appropriate department for possible information. Review, distribute, mail and follow up on outgoing collection letters and incoming correspondence in a timely fashion.

Act as a liaison between students and third-party collection agencies to resolve bad debt accounts. Assist students with a bad debt history who wish to return to the University.

Perform audits of student tuition accounts at the request of students.

Process incoming bankruptcy notices, to include notification to third-party vendors as required.Requirements:Education & Experience

Two (2) years of a college degree, with an emphasis in business or related field. (Preferred)

1-2 years of collection or related experience.

One (1) year of experience in an office environment providing outstanding customer service.

Good understanding of accounting fundamentals and higher education experience is preferred.Technical / Functional Skills

PeopleSoft & CRM knowledge (preferred)

General knowledge of legal aspects of collecting, including the Fair Debt Collection Practices Act (FDCPA) and the Family Educational Rights & Privacy Act (FERPA).

Established general accounting and quantitative skills, and computer literacy (including Microsoft programs).Competencies

Must possess excellent analytical, verbal, written, and interpersonal skills.

Ability to negotiate payment arrangements, to achieve maximum recovery.

Must possess the ability to get along with diverse personalities and populations.

Must possess flexibility and versatility in order to contribute to evolving work situations.

Ability to handle confidential information with tact and discretion.

Physical Demands / EnvironmentSedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. The work is performed in an office environment.Travel: Less than 10%