14 Aug
Desktop Support Specialist - San Diego, CA 92123 (Onsite)
Vacancy expired!
- Provides advanced end-user support for all IT related issues.
- Documents, tracks and monitors Desktop Support trouble tickets to ensure a timely resolution.
- Responds to telephone calls, email, and tickets for technical support.
- Analyzes, diagnoses, tests and resolves complex desktop end-user problems
- Maintains precise and accurate accounting of IT inventory, licensing, and assets
- Installs, maintains, and repairs hardware components to ensure optimal performance is achieved
- Recommends system modifications to reduce incidents and problems
- Remotely installs software applications
- Builds images for desktops
- Ability to multi-task and prioritize workflow.
- Create and maintain knowledgebase and reference documentation
- Provides excellent customer service
- Creates user accounts and maintains end-user security in various systems.
- Assists Infrastructure and Development groups as needed.
- Provides training to end-users on hardware related items.
- Assists or leads important IT tasks and projects. Reasonable and consistent attendance to fulfill requirements of the position
- Reasonable and consistent Attendance to fulfill requirement of the position
- Other duties as assigned.
- Associate degree in Computers or related field preferred; and 2 years relevant experience in Desktop Support; or, equivalent combination of education and experience.
- Experience in higher education preferred
- Experience working in a technology-driven enterprise preferred
- All skills, abilities and education will be considered for minimum qualifications
- Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
- Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
- Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
- Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
- Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
- Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
- Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
- Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
- Familiarity with ITIL best practices.
- Knowledge of Mac OS and IOS operating systems.
- Advanced knowledge of desktop security practices and applications.
- Advance knowledge of virus protection technologies.
- Advanced knowledge of testing and deploying desktop applications using industry best practices.
- Advanced understanding of Microsoft Windows 7-10.
- Advanced understanding to conduct problem recognition, research solutions, isolation, and follow-up steps.
- Advanced understanding of supporting end user connectivity from home networks, hotel and outside office networks.
- Advanced understanding of Web/Videoconferencing applications.
- Strong understanding of Multifunction Printers/Copiers and desktop printers.
- Strong understanding of Macintosh computers.
- Strong understanding of Microsoft Networking.
Vacancy expired!