Partner Engagement Representative

Are you ready to make a BIG impact with TD SYNNEX?We are the world's largest IT distributor, striving to lead the next generation of technology and talent. Whether you're applying for your first role or you're a seasoned executive, seize this opportunity to develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers across the globe.In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.Take the next step towards a rewarding career and apply today. We're excited to meet you!About the RoleAs a Partner Engagement Representative, you'll engage with new and existing partners and identify strategic projects to increase revenue, market share, and profitability. You'll support the customer directly and assist with order processing, returns, price list, and serve as an escalation point for a larger vendor team. Our innovative and rapidly growing Next-Generation Technology Solutions Business provides the tools, resources and team members to simplify the delivery of Cloud, Data & IoT solutions to our partners to help create a seamless end-to-end process for our customers. As part of our team, you'll have the opportunity to work with leading solutions vendors, connect with like-minded co-workers across the globe, and participate in Next-Gen Academy, a comprehensive 2-week training program designed to acclimate new hires to our business and industry.Take the next step towards a rewarding career and apply today. We're excited to meet you!What You'll Do

• Enable current customers through training, webinars, and vendor support to grow the frequency (number of orders) and yield (average amount per order) of current resellers
• Provide internal and external customer service for matters including order processing, returns, vendor product information and programs
• Serve as an escalation resource for quick and efficient problem resolution
• Manage outbound calls to increase TD SYNNEX's market share
• Manage special projects to improve the customer experience in areas like order efficiency, new markets etc.
• Perform additional duties as assigned

• 1-3 years of relevant work experience
• Bachelor's Degree preferred, or equivalent work experience
• Excellent verbal and written communication skills
• Able to communicate clearly, work with a team, and interact effectively with all levels of management in a multi-cultural setting, including conflict resolution
• Able to identify customer needs and develop action plans to address.
• Able to maintain confidentiality of sensitive information
• Able to use relevant computer system applications

• Make the Most of our Global Organization: network with the best and brightest internal co-workers and thousands of vendors in the IT industry.
• Work from Home: this role supports remote or hybrid work environments based on your preference and needs. If you'd prefer to work in-person, our U.S. locations include Clearwater FL, Greenville SC, and Tempe AZ.
• Elective Benefits: including flexible medical, dental, and vision insurance plans, 401(k) employer match, paid parental leave, tuition assistance, adoption assistance, discounts, incentives for sales roles, and more.
• Elevate Your Personal Well-Being: boost your financial, physical, and mental well-being through seminars, events, and other employee support programs.
• Grow Your Career: gain access to continuous training opportunities with our leading solutions vendors, learn new skills such as leadership and project management through our internal courses and programming, and search our internal jobs database for your next career move.
• Connect With Affinity Groups: participate in our Diversity, Equity, and Inclusion efforts through our peer-led Business Resource Groups (BRGs), or attend their events to learn more.