Regional Service Manager
Vacancy expired!
· Responsible for Onsite support services consisting of EUC,AV and Enterprise devices · Be First point of contact for customer for all escalations & deliverables related to HCLs agreement · Responsible to ensure that all deliverables are performed as per agreed SLAs · Work as a project manager for Infrastructure projects · Assist in housekeeping data center. · Create SOPs/define FSO role in break/fix for servers and networks · Create SOPs/define FSO role in IMAC for servers · Create SOPs/define FSO role in IMAC for networks · Facilitate break/fix and IMAC roles simultaneously for network and servers · Provide 2nd and 3rd level support as well as troubleshoot complex network/server issues and consult/implement solutions · Attend weekly meetings to raise issues and possible solutions to problems · Creating training material and provid training for new FSO members · Travel to remote locations (within or outside Norway) to assist in knowledge transfer / participate in IMAC activities · Participate in the Continual Service Improvement process, suggesting SOPs for the offshore team interface with the H&F team · Responsible to ensure Data centres and other customer IT facilities are maintained as per customer guidelines
Skills, Experience and Qualification Required for the Position : · 7-8 years of experience, with at least 2-4 year on Infrastructure Management Services. · Experience in IT services in Oil companies is preferred. · Ideal candidate would be expected to have a good understanding of IT Infrastructure. · Candidate should be well versed in English and the local language. · Candidates who can demonstrate local industry knowledge preferably Oil exploration domain and prior experience in a similar role will be preferred · Should have very strong written and oral communication skills, and presentation skills · Ability to work independently with little day to day support – self starters · Flexibility with respect to time – client deliverables need to be met with a Can do attitude · Location of work will be the client offices in the respective geography / location. · Education – Qualification – Diploma / Graduate Degree · Excellent problem solving / analytical skills and knowledge of analytical tools · Exposure to Monitoring tools like HP Service Centre, Remedy, Service Now, etc. · Exposure to Lotus Notes, MS Office/Outlook is desired · Basic understanding about Security devices [like Firewalls, IPS, SIEM Solution, Proxy solution, Anti-Virus solution, Disc Encryption etc. · Basic understanding about checkpoint firewalls/IDS/IPS and its operation · Basic understanding about Arc Sight, loggers and proxy solution · Good understanding on Clustering Environments and setup · Cisco certified/knowledgeable: Knowledge of large networked environments with logical and physical understandings · ITIL service delivery knowledge · Able to critically evaluate incomplete, inaccurate or inadequate instructions that could result in downtime, or degradation of serviceVacancy expired!