16 Aug
Helpdesk Support Technician II
Vacancy expired!
Title: Helpdesk Support Technician Place of Performance: MacDill AFB, FLSalary: $60,000.00 AnnuallyTravel Required: No Travel RequiredHours/Location: Routine hours will be a 9-hour period including a 1-hour lunch break (not paid)Start Date: Beginning of September
MUST HOLD CURRENT SECRET CLEARANCE or Public TrustCovid/Health Requirements:New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our or our client’s COVID-19 requirements.Personnel will meet the following health requirements (IAW AFI 48-105) beforestart of work: (1) Proof of hepatitis B, measles, mumps, rubella, varicella, and influenza,negative TB skin test. (2) No medical tests required by the contract may be performed at theMTF except TB testing after start of work. (3) Annual influenza vaccine may be provided byMTF if available.Qualifications:Certification Requirements: IAW DoD instruction 8570 CompTIA Security+Must have excellent communication skillsMust be able to take directionMust have a good attitudeMust be able to work independently as well as a team playerDuties of the Systems Help Desk Technician are as follows:Provide corrective action and diagnose problems through phone, electronic communication and in-person support.Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware.Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.Simulate or recreates user problems to resolve operating difficulties.Recommend systems modifications to reduce current and future user problems.Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system todocuments issues and resolutions.Provide support for Video Teleconferencing program.Maintain/troubleshoot Network Connectivity issues.Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.Perform basic PC hardware troubleshooting.Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.Provide support in installation of clinical end user devices, network devices, and peripheral devices.Assist Tier III teams with installing medical applications and servers.Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure,IT Shared Services, and medical applications/servers.Provide support in maintenance of business continuity and disaster recovery program.Provide support in LAN/WAN/PC/Server-related security program.Support MTF with Video Teleconferencing program.Manage functional application of an automated call distribution system.Maintain library of current scripts, software media, and licenses.Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.Provide support in network upgrade and expansion as needed.Interface with base communications squadron personnel as needed. Perform the followingInformation System Security functions for the MTF network, IT Shared Services, and MTF hosted medical applications/servers:Assist Tier III teams in applying software updates, security patches and DISA STIGsAssist Tier III teams with mitigating vulnerabilitiesVacancy expired!