ServicenNow Architect & Delivery Service Manager

Location: Miami, FL " Downtown" As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! The ServiceNow Architect & Delivery Service Manager is responsible for the strategic direction, overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise.

• Engage as the primary subject matter expert, ServiceNow architect, and overall team tech lead and set technical direction, leading the development team to implement solutions including both configuring ServiceNow, developing customizations and integrations.
• Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented and proposed solution is scalable.
• Responsible for technical deliverables related to ServiceNow configurations and integration development between ServiceNow and other team supported systems.
• Work directly with team members and stakeholders to resolve issues and defect.
• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Supports implementation programs for complex enterprise scale solutions.
• Coordinates with QA resources to ensure test cases are properly written / executed from a technical perspective.
• Provides detailed technical design/ documentation details in user stories which are complete, easy for developers to understand, and ready for development.
• Experience with providing technical leadership, training, and performing peer code reviews, ensuring the development team follows best practices.
• Ability to effectively prioritize and execute in a fast pace agile environment.
• Demonstrates the desire and ability to learn and utilize new technologies.
• Provide hands-on development, when necessary.

• 5-7 years of experience managing ServiceNow platform.
• 5-7 years of experience with systems architecture, integration and data and content migration.

• Bachelor's Degree or equivalent professional experience in Information Technology, Computer Science, Engineering or related field.
• Experience managing a team and project deliverables.
• Experience developing in any one of the following programming languages: JavaScript, PHP, C, Java, HTML or HTML 5.
• Experience with web technologies (XML, HTML, Angular JS, Restful API, PowerShell etc.) and developing with JavaScript on the ServiceNow platform.
• Strong understand all technical aspects of the ServiceNow implementation including SNOW architecture, Application UI, Process and solution integration, Workflow design/ configuration, Reporting, and Integration components (SSO, LDAP, etc.).
• Experience with ServiceNow custom application/portal and Information Architecture - ServiceNow Common Services Data structures are a big plus.
• Excellent verbal and written communication skills.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here .
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at or by e-mail at .