Customer Service Agent- Remote

A PC or MAC, mobile phone, and reliable internet is required. Must obtain USB headset prior to starting. 1+ month contract:

We have an outstanding Contract position for a Customer Service Agent.

Essential Job Functions:

Utilize appropriate systems guides, interview techniques and established protocol to obtain necessary information, determine claim type and program code, and complete claims process so that "first pay" and timeliness goals are met and claimants receive entitled benefits.

Extensively use automated systems to review, enter, update, and report claim information.

Follow established protocol to take statements; key information from claimants and employers; and prepare and process documents that are used to adjudicate claims and make accurate determinations.

Follow up with claimants and employers through phone calls or e-mail to obtain the necessary information to process claims timely and efficiently.

Maintains sincere interest in providing stellar customer care.

Exercises independent thinking in meeting customer expectations.

Combines the knowledge of the product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.

Ability to effectively deal with complex customers.

Ability to create positive customer relationships by defusing angry and upset customers.

Attention to detail-documentation and follow-up.

Experience Required:

High school diploma or GED

Minimum of 6 months call center experience or at least 1 year of customer service experience

Microsoft Office applications

Proficiency in keyboarding/data entry

Time management skills (dependable, accurate, and detail-oriented)

Successful completion of Background check

Ability to work the hours of operations as shifts will not be assigned until the end of the training

Ability to attend 100% of the required weeks of training