17 Aug
System Admin/IT Support (San Francisco Bay Area)
Vacancy expired!
IT SUPPORT ANALYST III6months contract with possible extensionsLocation: San Francisco, CA
POSITION SUMMARY:Provides escalated support to end users, manages projects, actively pursues greater knowledge of the applications, contributes to quality control for new technology implementations, and serves as a mentor to other members of the Technical Support team. Remote to begin with till we come back onsite 2-3 days of the week.ESSENTIAL DUTIES AND RESPONSIBILITIES- Create documentation and user guides, escalation point from Tech team to Tech manager
- Deployments, upgrades, and new software implementations, ticketing system for IT for reporting on Support KPIs.
- Manage purchase, imaging, QA, and deployment of new equipment for end users
- Retirement of old hardware, inventory tracking, troubleshoot IT issues
- Active Directory management, Azure, Cisco Firewalls, Mimecast, and VPN Anyconnect
- Strong Microsoft skills including Office 365
- Strong work ethic and ability to pitch in during non-standard business hours, when necessary.
- Awareness to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
Vacancy expired!