L1/L2 Tech Support Analyst

Technical Support Expertise 2+ years of product support experience in financial domain Strong customer support experience Ability to manage multiple customer requests for any request Establish, track, monitor, and report performance metrics related to operations, quality, cost, and customer Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment Quick learner, with strong troubleshooting and analytical skills Excellent communication skills Excellent writing skill ( chat/email) Good at handling customer queries Experience on handling L1 level technical queries (mostly on financial products /tools) What and how different types of errors /issues you deal with ( example with use case) Workflow in your current role Behavioral Skills: Interact, co-ordinate with different teams and get the issue resolved on priority. Aggressive follow up, Updating the stakeholders on the status on priority issues by following proper escalation matrix Qualification: Education qualification: Diploma in computer or equivalent technical degree from a reputed college