18 Aug
Kentucky,
Louisville
, 40201
Louisville
USA
Vacancy expired!
REMOTE! Service Design Lead @ growing Healthcare company!This Jobot Job is hosted by: Katherine OpieAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $120,000 - $160,000 per yearA bit about us:We are explorers, listeners, creators, and thinkers working together to influence the ways that people care for themselves and one another. We are seeking individuals who are passionate about solving big problems in healthcare with experience in understanding consumers' underlying needs and how to go about addressing them. Above all else, we are human-centered, kind and respectful, and always looking to understand and support our members. Come help us redefine the future of healthcare.Why join us?Join an established UX Team committed to improving healthcare for Seniors!Working together, we will:- Have specific opportunities to make healthcare better for our members, transform the future of care today, while working to build and deliver technology.
- Engage in ongoing activities that enable us to learn, practice, and evolve design to integrate it into a more agile and efficient process.
- Collaborate on products and services that change the way our members enroll, seek, and establish care.
Job DetailsAs a Service Design Lead, you will be reporting to the Director of Strategy, your role will have shared responsibility in finding ways to grow our customer base. You will collaborate with the cross functional experience transformation team to create and iterate the E2E view of the experience. You will help to coordinate seamless connectivity across channels, touchpoints, and platforms, using strategic tools such as archetypes, journey mapping, and service blueprinting. Your work will be driven by segment specific business intelligence data and ethnographic research in service of developing targeted moments, needs, and opportunities where the journey architecture teams can deliver optimized experience.As part of a multi-disciplinary team comprised of business strategy, design strategy, product strategy, business intelligence, data analysis, and product and experience orchestration the Service Design Lead will:Drive customer research agenda, working with research, marketing and experience teams to coordinate and ensure activity aligns to strategy and knowledge gapsDevelop and maintain detailed end-to-end service blueprints / journey maps across all member touchpointsTrack implementation of end-to-end experience for each customer archetype and/or segment, tying improvement activities to key measures that create customer and business valueWork collaboratively with customers, operators and leadership to propose novel experience improvements that align to priority measuresMaintain the master voice of the customer for the archetype and/or segment in collaboration with multiple stakeholders across the organizationBuild repeatable processes to improve the cycle time from consumer insights to validated release of new experiences in productionBe a great storyteller, who can seamlessly lead teams to synthesize findings into insights and business recommendations that drive impactCollaborate and co-create with product teams and business partners quantify value the of a concept, design operational roles and processes, and build business models for larger deploymentCreate communication artifacts that define experience journey design strategy best practices in order to upskill and coach business partners and collaboratorsPublish articles, books, and other media on behalf of our practice, helping to establish us as thought leaders in the insurance and care journey REQUIRED QUALIFICATIONS7+ years of relevant experience, or equivalent and 4 years of demonstrated horizontal leadership experience (i.e., projects, initiatives)Primary consumer research experience, having lead multiple compliant ethnographic studies in consumer homes touching on advanced subjects in the healthcare contextDemonstrated ability to translate consumer needs into conceptual experience models, design tests to validate hypotheses, refine experiences and deploy at scale through operating partnersAdvanced level PowerPoint, InDesign or other communications design softwareExpert facilitator with ability to design and deliver focus groups, workshops and multiple types of custom (co)design sessions with consumers and business stakeholdersThe ability to communicate and influence senior executives to individual contributorsExcellent time management skills, bringing the ability to quickly put structure in place to manage work in a dynamic complex environmentDemonstrated experience leading multiple cross-discipline teams (both technology and design) on experience transformation journeys or efforts.Ability to navigate in a fast-paced environment and prioritize tasks with competing deadlinesStrong interpersonal skills and an ability to productively collaborate across various organization/functionsPREFERRED QUALIFICATIONSBachelor's design degree or equivalent experience in a related fieldInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Vacancy expired!
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