18 Aug
ServiceNow UI Developer
Vacancy expired!
- Develop custom ServiceNow applications in a fast-paced environment to address urgent diplomatic needs of the Federal Government
- Assist the team and our clients in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules
- Design and Delivery effective business and operating models, ITIL capabilities enabling enterprise ITBM, ITSM, and ITOM implementations
- Improve customer experience by delivering a cohesive and effective set of solutions through a clear strategy and data-driven delivery model
- Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
- Be comfortable interacting with senior management, which involves influencing on significant matters along with a consistent team-focused message on direction.
- Ability to drive and lead conversations in regard to overall objectives with both current and future goals and technologies.
- A true thought leader willing to both learn, implement, and educate clients on design and changes needed to move forward and expand current ServiceNow ecosystems
- Forward thinking individual that has a balance of practical hands-on technical experience but is also capable of accurately and convincingly championing organization changing ServiceNow deliverables.
- Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
- Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
- Collaborate with team members to define, analyze, understand and document business and technical requirements.
- Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
- Participate in and support ServiceNow version upgrades.
- Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
- Assist and perform quality assurance driving the design, creation, testing, and delivery of technical functionality individually and with the broader team.
- Create technical architecture, design and user guide documentation.
- Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
- Contribute to the development of IT related, technical processes reviews, postmortems, and continual process improvement.
- Create estimations on effort required to produce ServiceNow functionality.
- Other duties as assigned
- Assist with identifying, building, and executing strategic and tactical ServiceNow capabilities focused on ITBM, ITOM, and ITSM running technology as a business model circled around planning, development, capability design, continuous improvements, communication plans, project quality and investment prioritization for a large enterprise operation
- Attend, participate, and occasionally lead Scrum meetings • May be required to demo builds to customers
- Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
- Must be able to work across multiple operational and technical disciplines enabling organizational growth, innovation, and effectiveness
- Assist with defining and creating future visions and identified areas of opportunity, thus delivering value across people, processes, technology and information
- Evaluate results and present findings in a logical and easy-to-understand format
- Assist with and/or drive key client deliverables, while ensuring that projects are completed on time and within scope
- Seek innovative and creative solutions to complex technical/business problems within a logical, rigorous, and analytical framework
- Lead requirements gathering sessions by asking the right questions and digging for the answers
- Prepare and deliver client presentations and work products/prototypes
- Identify where improvements and pain-points lie and develop a strategy focused on inserting the correct and maintainable technologies
- Scan internal and external environments to identify areas of opportunity development through analysis and inquisitive conversations with subject matter experts
- Delivery technical projects through the agile teams, methodologies, iterative design, and tools
- Assist with ServiceNow portfolio of high-value opportunities with tactical delivery through alignment of vision, mission, goals and objectives
- Assist with user acceptance testing
- Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
- Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
- Can identify, understand, document, and create functionality aligning with customer value streams.
- Can produce level of estimates and basic deployment plans for ServiceNow functionality
- Strong organization and time management skills while working in a rapid software development environment.
- Must be able to identify and learn new technologies quickly.
- Bachelor's degree in IT, Computer Science, Engineering, Business or related field
- Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
- Configure the Application UI and workflows
- 3+ years developing/administrative/implementation experience on the ServiceNow platform ITSM/ITOM/ITBM/SecOps solutions (any or all) in an enterprise environment.
- Advanced JavaScript development skills including applicability within the ServiceNow ecosystem
- Advanced HTML, CSS, and AngularJS development skills
- Advanced experience in Service Portal Development including custom widget development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow
- Experience with Bootstrap
- Advanced experience with dynamic and responsive web design
- Ability to derive architecture and page flow that follows best practice from functional requirements
- Prefer ServiceNow Certified System Administrator (CSA)
- Prefer Service Certified Application Developer (CAD)
- Knowledge of ITIL; Foundation level preferred
- Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
- Experience implementing systems using the Agile/Scrum methodology
- Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
- Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity Proven team player and team builder
- Strong ownership, accountability, and attention to detail in all work efforts
- Ability to maintain current ServiceNow/industry certifications, while obtaining additional certifications.
- Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.
- Understanding of IT service management and common service level agreement measurements.
- Experience leading small development and/or test teams
- Excellent collaboration skills and can effectively works in a team environment.
- Excellent written, verbal, presentation, and interpersonal skills.
- Experience gathering requirements then writing technical documents (both collaboratively and independently) and able to socialize and educate
- Strong communication and leadership skills; able to communicate effectively with a diverse audience; comfortable working with C-level executives
- Comfortable acting as a liaison between business and technical teams in order to drive solutions
- Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with minimal day-to-day direction
- Able to stay on task and on schedule while adhering to non-flexible deadlines
- Exceptional presentation skills with the ability to convey technology and business value propositions
Vacancy expired!