Help Desk / Tier 1 Network Technician (Eugene)

Ambient IT Solutions is looking to add the right person to our team. If you think you've got what it takes, read the job description below and send your resume via email to the email address below.

Essential Duties and Responsibilities

Provide first line support for incoming tickets, service calls, and support requests

Assist Engineers with installing a wide variety of hardware including workstations, laptops, switches, and other networking and office equipment as necessary

Offer on-site, telephone, and remote support to customers as needed

Update active tickets and documentation systems accurately and thoroughly with all applicable details

Support Windows Operating Systems, Microsoft Office Suite, O365 tenants, and an array other business software

Qualifications

High level of support knowledge for desktop operating systems especially Windows 10

Extensive experience configuring, troubleshooting, and repairing PC / Server hardware, especially Dell systems

Patience and experience in working with non-technical users

Must have excellent interpersonal skills with the ability to build rapport with callers and on-site clients

Strong oral and written communication skills essential

Outstanding Customer Service attitude and the ability to work with users of a wide variety of technical backgrounds

Must be able to pass a background check

Driver’s license and two years of clean driving history

Desired Personal Characteristics

Ability to collaborate and work within a team environment but also complete tasks and work independently without micro management

Capacity to continually work on and track multiple tasks simultaneously while subject to occasional interruptions

Exceptionally strong ability to follow-through with assigned tasks