Maintenance Service Technician

less thanp>Maintenance Service Technicianless than/p>less thanp>Under the direction of the Service Manager, the Service Technician I is responsible for performing general maintenance, grounds, and housekeeping services to ensure excellent curb appeal and quality of apartment homes, and responding to customer service requests. The Service Tech I lives and promotes our Mission and Values. This position is for our community Mission University Pinesin Durham, NC.less than/p>less thanp>less thanstrong>ESSENTIAL DUTIES AND RESPONSIBILITIES:less than/strong>less than/p>less thanp>less thanstrong>Maintenance Services:less than/strong>less than/p>less thanol>less thanli>Perform and document preventative maintenance. Conduct inspections, vacant turns, repairs, and janitorial services per the assigned schedule and according to policies and procedures.less than/li>less thanli>May be called upon to perform housekeeping and grounds work, not to exceed 50% of the time.less than/li>less thanli>Be responsible in the utilization of maintenance materials; inform the manager of supply needs; keep storage area locked.less than/li>less thanli>Oversee and assist with apartment turns including assistance with resident move out and apartment renovation, troubleshooting, and repair of most major and minor mechanical systems in apartment turns process per standards: ensure 75% of vacant apartments are in market-ready condition according to quality standards, 3 to 5-day downtime standard for the preparation of market-ready apartments and 10-day turn for upgrade units and the I would live here test.less than/li>less thanli>Responsible for computerized administration of maintenance functions; accurate tracking of inventory for repair and maintenance, documentation of the status of service requests, scheduling of turnovers, and completion of move out checklists.less than/li>less thanli>Daily walk the property for curb appeal, deferred maintenance, safety issues to meet Inspection Report, service operations standards, and the I would live here test. Make recommendations for improvements.less than/li>less thanli>Complete all tasks per company safety policies. Notify managers of any safety or liability concerns. Participate in safety meetings and be safety conscience.less than/li>less thanli>Responsible for knowledge of property-specific problems such as asbestos.less than/li>less than/ol>less thanp>less thanstrong>Customer Service:less than/strong>less than/p>less thanol>less thanli>Complete service requests same day or within 24 hours. Document through KeyTrak and work with the office team for follow up with residents for incomplete service requests.less than/li>less thanli>Ensure excellent customer service with same day or maximum 24 hour follow up, courteous and professional attitude toward all customers.less than/li>less thanli>Available for weekend work, on-call duties, and after-hours emergency service requests, 24 hours per day, 7 days per week.less than/li>less than/ol>less thanp>less thanstrong>Miscellaneous:less than/strong>less than/p>less thanol>less thanli>May be responsible for the supervision, training, and motivation of one or more team members.less than/li>less thanli>Be the example and take accountability for all actions. Know and adhere to Missions values and policies Maintain neat, clean uniform and professional conduct at all times. Set goals and perform.less than/li>less thanli>Perform other duties as assigned.less than/li>less than/ol>less thanp>less thanstrong>MINIMUM EDUCATION/TRAINING/EXPERIENCE:less than/strong>less than/p>less thanp>Proficient in most areas of apartment maintenance including plumbing, painting, drywall, appliance repair, electrical, locks, carpentry, roofs, and life safety equipment. Understanding of building materials and tools. Regulatory and environmental certifications such as lead, asbestos, renovations/repairs, HVAC and CFC type I and III or Universal. CPO certification strongly preferred. At least 2 years o