Senior Customer Service Representative

Description Are you looking for work as a Customer Service Representative? This position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. This Atlanta, Georgia Customer Service Representative position could be for you, if you're available for a temp to hire opportunity.Major Responsibilities:Handle escalated calls, diffuse difficult situations, and show empathy to clients.

Retrieve and oversee the sending of written business communications

Deliver outstanding, friendly customer service in a timely fashion

Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

Requirements

3-5+ years of escalation experience in a goal-driven & customer-focused environment

Excellent problem-solving skills

Strong communication and interpersonal skills

Proven experience going the extra mile to solve complex customer inquiries via extensive research

Microsoft Word experience desired

Proficiency in data entry

Proficient with diversified computer software and systems

Supportive, positive attitude with a professional demeanour applied to all tasks

Ability to interact effectively with internal and external partners and clients/customers

Strong customer service and office administrative skills

Microsoft Office knowledge required

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .