Business Support Analyst

Business Support AnalystChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Business Support Analyst Overview of Position Responsible for user training & support related to front end processes, interface development/support, interface mapping/research. This role will also work with TES Operations Partners to identify, evaluate, and develop system procedures which are cost effective and meet business requirements. Function is responsible for testing/performing QA activities and providing details/recommendations/direction to Legacy Programmers related to any issues or problems detected. May plan and execute unit integration, and acceptance testing; additionally, working with Programming to update specifications for systems to meet specific needs. Work assignments are moderately complex in nature where system knowledge is required in resolving problems and making routine updates / recommendations to mitigate. May interact with functional peer groups at management levels and/or outside customers. What will be my duties and responsibilities in this job?Performs moderately complex system research in troubleshooting and resolving issues reported by Operations. Exercises judgment within defined procedures and practices; combined with system knowledge to determine appropriate action. Clarifies system set-up requirements and protocol.

Performs moderately complex interface utility mapping and data integrity check/review

Detailed Analysis of new client, billing data and files to identify potential problems or issues

Monitors interfaces/hospital files as well as claims filed for internal customer to determine accuracy of content and claims acceptance

Works with MDIV Programmers or facility (hospital/client) staff to provide detailed information (on interfaces/hospital files) and provides recommendation for correction

Test and performs QA activities on moderately complex interfaces

Completes moderately complex ad hoc requests as needed for clients/operations or troubleshooting

Other duties as assigned

What are the requirements needed for this position?High school diploma or GED

Strong personal computer literacy required; including working knowledge of relevant software packages such as Microsoft Office (Excel, Access, PowerPoint, and Word)

1-2+ years’ medical billing experience

What other skills/experience would be helpful to have?Working knowledge in analysis, translating specifications, ability to read flat files

Ability to work in a fast-paced environment

Excellent communication (both written and oral) and interpersonal skills

Strong analytical thinking

Excellent organizational skills

Ability to multi – task and work through complex issues

Ability to meet position metrics goals (KPI’s)

Billing and/or analytical support within a medical billing office

Familiar with data files formats such as. hl7, .txt or .csv

Prior experience and/knowledge with interface engines a plus

What are the working conditions and physical requirements of this job? General office demands

Office environment compatible for remote office with high-speed internet

Diversity and Inclusion:

At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when j ob-related and consistent with business necessity , we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.