Network Operations Engineer

Network Operations EngineerUnited States, GA, AtlantaNewOperationsRequisition # 20000691 Post Date 9 hours ago Sign Up for Job AlertsJob PurposeNetwork Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This team interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.Responsibilities

Incident Management- Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary

Problem Management- Solutions for Incident Management from case study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service

Operational Readiness for New Services- Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures

Change Management Planning and Configuration Implementation- Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering

Service Requests, Network Maintenance and Operational Support- Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health

Process Improvement- Deliver operational support improvements to technologies, processes, tools or services

Perform monitoring for new events to open incidents

Perform all levels of routine network analysis

Coordinate hot hands and other activities with vendors

Interact with advanced level engineering support

Develop and propose solutions for the knowledge base

Knowledge and Experience

Bachelor’s degree and 3+ years of relevant experience or 6+ years in lieu of degree

Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable

Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)

Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching

Knowledge and experience with multicast troubleshooting in a switch/routed network is preferred

Superior customer service skills

Ability to work in a team oriented environment is essential

Solid understanding of multicast and troubleshooting techniques

Working knowledge of how to use management tools

Scheduling flexibility required

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.Additional Information

Job Type: Standard

Schedule: Full-time