Production Services Lead

Production Services LeadCharlotte, North CarolinaJob Description:The Production Services Leadidentifies possible production failure scenarios

creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.

Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.

Resolves complex issues and consults with end users to determine optimal configuration of equipment and applications.

Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

Exercises judgment within defined procedures and practices to determine appropriate action.

Should have increased awareness and exposure to basic technical principles, concepts and techniques.

May provide coaching and mentoring for other employees but does not directly manage others.

Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.

Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.

Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Job Band:H5Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:2000Job Description:The Production Services Leadidentifies possible production failure scenarios

creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.

Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.

Resolves complex issues and consults with end users to determine optimal configuration of equipment and applications.

Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

Exercises judgment within defined procedures and practices to determine appropriate action.

Should have increased awareness and exposure to basic technical principles, concepts and techniques.

May provide coaching and mentoring for other employees but does not directly manage others.

Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.

Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.

Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Shift:1st shift (United States of America)Hours Per Week:40Learn more about this roleFull timeJR-22076809Band: H5Manages People: NoTravel: NoManager:Talent Acquisition Contact:Carrie Evans [C]Referral Bonus:2000Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .