20 Aug
Technical Writer
Vacancy expired!
- Proven written and oral communication skills in technology and working with technical individuals
- Exceptional analytical and conceptual thinking skills
- Ability to multi-task and be a self-starter
- Familiarity with services consumed by end users in the technical field
- ITIL (Information Technology Infrastructure Library) level understanding
- 5 or more years of experience in technical writing
- Familiarity with standard concepts, practices, and procedures as it relates to technology services
- Ability to work independently in gathering information and then creating documentation
- Ability to pay attention to details and ensure service definitions are clear from a customer standpoint
- Ability to review technical material for consistency and accuracy
- Assist internal project team to define/document services in the Technology Services area of Madison College
- Participate/lead workshops of technical staff to include:
- 20+ workshops – 1 for each group/area of Technology Services
- Ask questions to cull definitions and service descriptions
- Capture/document services for inclusion in a Service Catalog
- Write documentation for Services from a customer/non-technical standpoint
- Ensure service as captured meets the needs of TS staff
- Review/obtain sign-off from SME for all TS services
- Utilize templates to populate Service Catalog
- Assist staff members in defining services and populating catalog
- Manage, foster, and develop team relationships
- Be a collaborative and transparent team member
Vacancy expired!