SALES/DESIGN CONSULTANT (HILO)

You may submit your CV to 700 Manono Street, Suite 101A , Hilo, HI 96720

This position requires an individual to interact with customers and assist them in making product choices according to their individual needs. Whether the interaction occurs in our showroom, in the customer's home or in the community, the objective is always to provide both design and flooring advice that will make the customer's buying decision easier. Therefore, the ideal candidate must be willing to divide his or her work between the showroom floor, visiting customers' homes, prospecting for new clients, and networking within the community. Must be courteous, respectful and pleasant. Multi-tasking is a must. Maintaining the order and cleanliness of the showroom. Ability to make wise business decisions on their own when needed.

It is also expected that the individual be a self-starter, personally well organized, and willing to create new business as well as provide outstanding customer service and follow-up.

Duties:

Although not an all inclusive list, the following are some of the duties and expectations for this position:

Sell flooring and window coverings.

Greet customers on the sales floor and determine their wants and needs.

Assist customers with flooring choices - explaining features and benefits of various types of flooring

Help customers with their choice through decorating and design advice

Visit customers' homes or workplace to provide product and design advice

Provide outstanding customer service

Build client relationships

Network regularly

Work effectively with other store employees

Follow up in a timely and professional manner with customers on all requests or concerns

Requirements

The skills and abilities we're seeking include:

Education: High School graduate, with some college preferred

A passion for, or experience with, decorating or design, or a least a willingness to learn

Must be willing and able to attend some off-site training

Must have access to reliable transportation in order to get to to work, and to visit customers' homes

Must have open and flexible work availability

Must have strong knowledge of Microsoft Office program, Excel and be willing to learn our operating system

Self-motivated and internally driven to excel in your position and career

Time management skills for juggling multiple (and sometimes competing) deadlines and deliverables

Excellent oral and written communication skills

Professionalism, to include dependability, accountability, and punctuality

Nice To Haves

Previous sales experience

Greet customers and determine their flooring wants and needs.

Possible visits to the customer’s home to greater determine the scope and potential of the project.

Be fully knowledgeable of the attributes, benefits and warranties of all the products we carry.

Gaining customer commitment.

Timely delivering customer service experiences that exceed the customer’s expectations.

Properly completing the sales write up process to insure an installation experience that again exceeds the customer’s expectation.

Building client relationships.

Networking regularly and prospecting for new business.

Maintain showroom by keeping samples and displays neat, current, and clean. (both upstairs and downstairs).

Working with all Floor Decor, LLC employees and representatives to achieve excellent customer experiences.

Expanding knowledge of sales strategies and product knowledge.

Using computer systems to maximize the resources of Floor Decor, LLC. Must be able to use computer programs and equipment efficiently and effectively.

Continuous learning of design, product use, and product knowledge is expected.

Must have a good memory, math skills, and be a self-starter.

Should have a strong desire to sell and enjoy the challenge of selling.