Customer Success Consultant

Job Description

The purpose of the role is to engage and support our new and existing users in the Pakistan region. As a member of our dynamic Professional and Educational Services team, you willhelp implementacademic integrity and assessment technology solutions at our client institutions - this includes delivery of adoption training, providing technical advice where appropriate and developing regional engagement initiatives for client communities. Along with the rest of the post-sales organisation it is a key part of ensuring the success of customers. The goal is a consistent, excellent experience with both the product and Turnitin leading to successful subscription renewals.

• Delivery of online and onsite product training to new and existing clients
• Provide thought leadership and information sessions to customers to encourage use/adoption rates – both pre and post sale.
• Act as liaison between customers and technical teams to inform users of product updates and improvements
• Partner cross-functionally with Sales, UX, Product Management, and Engineering in a highly flexible role
• Establish materials and documentation to assist customers in understanding Turnitin solutions
• Support the Sales team community members with any Product related queries that need specialist advice and oversight

Characteristics for Success

• Action-oriented mindset
• Passion for education
• Passion for excellent customer and user experience
• Ability to work in a fast-paced environment, manage multiple priorities & projects
• Ability to work independently and perform under pressure
• Broad knowledge of online software and relevant technologies
• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners

Qualifications

• Bachelors degree
• At least 2 years in customer training role of an online system/product or training role within an educational institution
• Ability to collaborate with internal teams for the benefit of the customer
• Ability to manage multiple projects concurrently
• Deep organizational and project management skills for long-term, collaborative projects with institutions
• Excellent written and verbal communication, and compelling presentation skills
• Knowledge of learning management systems, higher education systems, secondary education curriculum, educational technology, and institutional sales will be highly regarded
• Experience with third-party integrations strongly preferred
• Ability to travel up to 20%

Additional Information

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.