07 Aug
Help Desk/Desktop Support Technician onsite
Mississippi, Usms 00000 Usms USA

Vacancy expired!

Job Description

Help Desk/Desktop Support Technicians will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) within theHelpdesk environment in a timely and accurate fashion, and provide end-user assistance where required. This positionis about 85% help desk and 15% desk-sidesupport so phone experience in a Help Desk environmentis a must.

Qualifications

Ideal candidates will have Certifications in CompTIA A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-4 years equivalent work experience as a technician.

All levels will be expected to have:

  • Attention to detail
  • AD, MS Office 2010 and up, Windows 7 and Win 10, and IE experience
  • Phone Support experience
  • Professional demeanor
  • Strong ability to identify and manage issues
  • Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
  • Must be a quick learner.
  • Must have good soft skills.
  • Must be reliable at documenting desk side call resolution, in detail.
  • Strong communication skills both verbally and written form.

Physical Requirements (Describe the position in terms of amount of time standing, sitting, and walking around, lifting and bending, which duties require the most effort and what business tools are utilized regularly):

  • Working conditions are normal for an office environment.
  • Work requires ability to interact with end user via phone and to respond to end users in person
  • Must be able to lift 40 lbs.
  • Must be able to walk up and down stairs.
  • Must be able to stoop and bend under desk

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is an onsite position at the Batesville Plant/ this is not an option for remote work at this time

Vacancy expired!


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