In House Admin Supervisor

Job Description

DUTIES

• Responsible for purifying (pre-arrival) of every guest reservation.
• Supervise the administration staff on a day to day basis to allow the assistant manager and manager to interact as necessary with the sales directors and managers.
• Track, audit and report weekly tours and any other statistical information as necessary.
• Respond to questions and concerns from guests. Recommends corrective services to adjust guest complaints.
• Attend to meetings as required.
• Prepare reports as requested.

SUPERVISORY RESPONSIBILITIESDirectly supervises the In-House Administration Staff. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have good customer service skills
• Basic computer knowledge

EDUCATION and/or EXPERIENCEOne year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• Prior Westgate experience preferred.
• Prior customer service experience required.

LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.