In House Director

Job Description

• DUTIES
• Over sees all admin offices in the Orlando Area
• Makes sure the correct reports are ran and distributed at the appropriate times.(Unseen Owners, Add Ons, Contract Sales, 1st Time Back, etc.)
• Manages the payroll for the Admin department
• Makes sure the Admin department is informed on all changes and additions to the daily procedures.
• Makes sure the correct paperwork is being used in all offices.
• Oversees all schedules in each office.
• Is informed of any change, issue and concerns regarding any member of the admin staff at all properties
• Reports that are required for Vice Presidents are ran and sent on a timely manner.
• Makes sure the tour desks are staffed with the appropriate amount of people.
• Makes sure all action sheets, submitted by representatives, are researched and adjusted if need be.
• Will be able to move from each resort at a moments notice.

SUPERVISORY RESPONSIBILITIESIn-House Administration Staff. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must have good customer service skillsBasic computer knowledge

EDUCATION and/or EXPERIENCEOne year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• Prior Westgate experience preferred.
• Prior customer service experience required.

LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.