Service Training Coordinator

Job Description

This position's primary purpose is to ensure that Team Members receive high quality customer service training and follow up to ensure our standards are being met through quality assurance checks. The Service Training Coordinator will be responsible for assisting in developments of comprehensive training programs and facilitating said programs for all Team Members, including incoming new hires.

• Greet and interact with guests
• Facilitate orientation and customer service classes
• Conduct customer service quality assurance assessments of Sales Support Team Members
• Maintain open line of communication with managers from other departments and provide them with assessment results
• Assist with creating and maintaining training material and documents as needed.
• Lead by example by exhibiting an enthusiasm for all Team Members' success
• Will provide additional and supplementary training to Team Members when deemed necessary by the department's manager.
• Ensure all other Team Members are following our customer service guidelines.
• Recognize areas of opportunity to improve customer service levels
• Other duties may be assigned as necessary including but not limited to, greeting arriving and departing guests, assisting sales team on the sales floor, working owner events, and general customer service duties.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Qualifications are as follows:

• Strong organizational skills.
• Strong oral communication skills.
• Able to stand for long periods of time
• Able to patiently instruct new and existing Team Members.
• Able to communicate complex ideas.
• Have consistently demonstrated a passion for outstanding customer service.
• Able to collaborate and work effectively with his or her manager and direct supervisors as well as partner with leaders from different departments.
• Basic knowledge of MS Office Suite is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.