IT support

Job Summary:The Desktop Support technician provides day-to-day hands on support to the organization end user laptops, desktops, servers, mobile devices and applications. This position interfaces directly with internal customers and various departments, troubleshooting user desktop issues to resolution. Other areas of responsibility are LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, image management, application installs, user support and training, etc.Essential Duties/Responsibilities: Maintain detailed and up-to-date licenses and hardware/software inventory Laptop/desktop Deployments, configuration and Break/Fix (Windows and Macs) Printer / Fax Deployments and Break/Fix Wireless Devices Deployment and Support Hardware/Software installs and upgrades Windows 7-10 Enterprise/ Microsoft Application Support IT Equipment and Supplies Procurement Assists Network Administration with Patch Maintenance, Active Directory support, security and virus protection, VPN account setup and support, preventative maintenance User Support and Training Manage IT Department documentation Proactively identifies process gaps and recommends solutions Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided Determine the scope of the trouble ticket and the responsible department Performs miscellaneous job-related duties as assignedRequirements Able to set up new PCs, set up new users in AD Mobile, iPad & tablet support/troubleshooting O365 support Good customer service skills, eagerness to learnAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.