04 Aug
REMOTE Senior Representative Customer Service
California, Sanjose 00000 Sanjose USA

Vacancy expired!

Adecco is currently assisting a local client in their search to fill a REMOTE - Senior Customer Service Representative job in San Jose, CA! Apply now if you meet the qualifications listed below!

Type: Full-time (40 hours / week) contract

Length: 6+ months

Pay: 24.00 / HR

Shift/Hours: M-F, 8A - 5P - Currently working from home

Responsibilities for this Senior Customer Service Representative job include, but are not limited to:

Generates leads for sales representatives by contacting customers with outstanding repair orders and presenting service solutions.

Will serve as the main resource in providing customer and sales support by answering and/or resolving questions as they relate to service contract, repair, or surgical specialists both telephonically and in person.

Possible support includes, but is not limited to, basic product information, pricing, literature, competitive product information, and service program information.

May assist in the development and/or initiate the development and production of marketing support material (e.g. product brochures, mailers, product update memos, etc.). to promote sales or service programs.

Contacting accounts with expiring service contracts and initiates the renewal process to maintain existing accounts.

Systematic contact of customers and sales representatives to obtain repair pricing approval or confirm pricing for accounts using the repair replace program.

Advise accounts on programs during repair approval/pricing confirmation calls.

Generate and communicate new leads to sales representatives to further investigate with the customer.

Customer Care - Contact customers/reps following the sale to ensure ongoing customer satisfaction and resolve any complaints.

Works with the production line to prioritize urgent repair orders.

Qualifications for this Senior Customer Service Representative job:

2+ years in marketing, sales, customer service or related position.

B.A. or B.S. degree preferred.

Preferred experience with Oracle.

Must be able to communicate with large groups of people.

Must be able to review printed materials.

Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

Must be able to generate and explain detailed proposals, guidelines and procedures.

Must be able to analyze and resolve non-routine product issues using independent judgment.

Must be able to routinely make decisions which may affect immediate decisions and have a divisional effect.

Excellent analytical skills.

Excellent interpersonal skills.

Demonstrated effective organizational skills.

Why work for Adecco?

Weekly pay

401(k) Plan

Skills Training

Excellent medical, dental, and vision benefits

IMPORTANT: This Senior Customer Service Representative job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please The Company will consider qualified applicants with arrest and conviction records Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Vacancy expired!


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