Operations Coordinator

Position Summary

The Operations Coordinator will complete administrative processes of

the branch (branches) that support operational efficiency,

effectiveness, customer satisfaction and profitability. The Operations

Coordinator will provide superior customer service and communication to

internal and external customers. This position will support the branch

financial manager by providing guidance and information that

contributes to branch performance and profitability.Key Responsibilities:

Financial Operations

Oversight of accounts receivable process and maintain local

collection contacts to support centralized function.

Monitor weekly and monthly lease, contract maintenance, and special

billing, and take the initiative to resolve any issues in a timely

fashion. Establish and Control all related processes to support

customer service and branch profitability.Fleet Operations

Complete Fleet Service activities such as licensing, permitting,

in/out service vehicles, research and process citations.

Track and coordinate asset outside services such as unit jacket file,

wash sheets, fueling and other outside vendor support that is not

maintenance related.

Partner with Fleet Services and establish a collaborative

relationship of local / centralized functions to support licensing,

permitting, citations and other fleet operations.Process Analytics

Perform process analyses and reviews in areas such as billing, 1211

reports, credit memos, citations, accounts receivable, licensing and

other areas. Investigate and recommend solutions and/or guidance to

issues posing a risk to the drivers of profitability.

Use systems or reports such as Qlikview or AS400 to understand the

operational dynamics for problem solving and process improvement.This position is located at the Penske facility at 40 Commerce

Way in

Norton, MA.

Other Responsibilities

Maintains District Personnel Files, JJ Keller reports, complete

weekly payroll, and process paperwork for new hires.

Projects and tasks as assigned by Branch Financial Manager and

District Financial Manager.

High school diploma or equivalent required, degree preferred

Interpersonal and relationship building skills with an ability to

collaborate with branch team members.

Competent written and verbal communication skills

2 years+ experience in customer service financial administrative

experience requirement

Agile and quick learner, enjoys collaborative projects and continuous

education

Advanced computer skills including Microsoft Word, Excel, Outlook and

PowerPoint required

Regular, predictable, full attendance is an essential function of the

job

Willingness to travel as necessary, work the required schedule, work

at the specific location required, complete Penske employment

application, submit to a background investigation (to include past

employment, education, and criminal history) and drug screening are

required.Physical Requirements:

The physical and mental demands described here are representative of

those that must be met by an associate to successfully perform the

essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential

functions.

The associate will be required to: read; communicate verbally and/or

in written form; remember and analyze certain information; and remember

and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be

required to stand, walk, and sit. The associate is frequently required

to use hands to touch, handle, and feel, and to reach with hands and

arms. The associate must be able to occasionally lift and/or move up to

25lbs/12kg.

Specific vision abilities required by this job include close vision,

distance vision, peripheral vision, depth perception and the ability to

adjust focus.

Penske is an Equal Opportunity Employer.About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania,

is a partnership of Penske Corporation, Penske Automotive Group and

Mitsui & Co., Ltd. A leading global transportation services

provider, Penske operates a premier fleet of vehicles and serves its

customers from locations in North America, South America, Europe,

Australia, and Asia. Penske’s product lines include full-service truck

leasing, contract maintenance, commercial and consumer truck rentals,

used truck sales, transportation and warehousing management and supply

chain management solutions. Visit www.GoPenske.com to learn more.

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