Jan-Pro is the # 1 Fastest Growing Franchise and # 1 overall ranked commercial cleaning franchise as reported in Entrepreneur Magazine rankings. Jan-Pro of Oklahoma City is looking to hire an Operations Representative to join the team.
POSITION SCOPE: Operating within the guidelines of normal Master Policies and Procedures, the Operations Representative is responsible for overseeing accounts. The Operations Representative inspects accounts, engages in proactive visits of accounts, secures ratings of franchisees, coordinates site visits and new account implementation, resolves customer complaints, develops franchisees and maintains knowledge of franchisee network. Maintains some responsibility for growth of business by selling new accounts.
Understands and comprehends the attributes behind the Jan-Pro brand
Represents the Jan-Pro brand with vigor and enthusiasm
Inspects accounts at the rate of once per month on accounts valued at more than $700 and once per quarter on accounts value at less than $700
Accompanies Franchise Owner and Operations Representative in proactive site visits in order to secure ratings
Calls new accounts within 24 hours of receiving notice of new customer
Meets with new contacts to establish relationship after sale of new account or to sell janitorial service
Performs walk-through of new accounts for implementation with Franchise Owners
Sets up new accounts and provide assistance in the new accounts process
Provides on-site training for new Franchise Owners
Identifies Special Service work opportunities for Franchise Owners
Monitors Franchise Owners to ensure proper documentation for Special Service work
Reviews customer needs for consumable supply needs
Resolves customer complaints as necessary
Assists the Master Owner in preparation and delivery of the Initial Franchise training
Assists the Master Owner in preparing data for Quality Review
Transfers customers between owners if requested and documents these requests and transfers
Informs all owners of transfers and assists in the transfer process through walk-throughs and information exchange
Attempts resolution of customer complaints
Recommends solutions for Owners in situations where customers are considering cancelling accounts
Maintains knowledge of Franchise Owners and shares in the dissemination of best practices, particularly in the area of Emergency Back-up Crews
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
HS diploma, Undergraduate degree preferred.
Minimum of 2 years in supervisory or managerial level experience
Minimum of 2 years experience in commercial cleaning / environmental services.
Demonstrated ability to manage teams of people in organized structure and competitive environment
Excellent written and oral English communication skills
Proficient oral Spanish communication skills
Proficient in MS Office programs (Word, Excel, and Outlook) and Internet operations
Strong presentation skills
Professional speaking voice and demeanor
Ability to work highly sensitive information and work in a confidential environment
PHYSICAL AND MENTAL REQUIREMENTS:
Ability to function in high-pressure situations
Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
Ability to take legible hand-written notes where necessary
Correctable vision and hearing
Excellent interpersonal skills
Clear, easy to understand oral communication ability
Ability to sit for prolonged periods
Ability to drive a vehicle for long period of time.
Air conditioned/heated office environment
Exposure to artificial interior lighting
Low to medium level noise
Exposure to hazards as typically found in office products and equipment
This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
Please foward resumes to (email@example.com)