08 Aug
Operations Representative (Oklahoma City)
Oklahoma, Oklahoma city

Jan-Pro is the # 1 Fastest Growing Franchise and # 1 overall ranked commercial cleaning franchise as reported in Entrepreneur Magazine rankings. Jan-Pro of Oklahoma City is looking to hire an Operations Representative to join the team.

POSITION SCOPE: Operating within the guidelines of normal Master Policies and Procedures, the Operations Representative is responsible for overseeing accounts. The Operations Representative inspects accounts, engages in proactive visits of accounts, secures ratings of franchisees, coordinates site visits and new account implementation, resolves customer complaints, develops franchisees and maintains knowledge of franchisee network. Maintains some responsibility for growth of business by selling new accounts.

ESSENTIAL DUTIES:

Understands and comprehends the attributes behind the Jan-Pro brand

Represents the Jan-Pro brand with vigor and enthusiasm

Inspects accounts at the rate of once per month on accounts valued at more than $700 and once per quarter on accounts value at less than $700

Accompanies Franchise Owner and Operations Representative in proactive site visits in order to secure ratings

Calls new accounts within 24 hours of receiving notice of new customer

Meets with new contacts to establish relationship after sale of new account or to sell janitorial service

Performs walk-through of new accounts for implementation with Franchise Owners

Sets up new accounts and provide assistance in the new accounts process

Provides on-site training for new Franchise Owners

Identifies Special Service work opportunities for Franchise Owners

Monitors Franchise Owners to ensure proper documentation for Special Service work

Reviews customer needs for consumable supply needs

Resolves customer complaints as necessary

Assists the Master Owner in preparation and delivery of the Initial Franchise training

Assists the Master Owner in preparing data for Quality Review

Transfers customers between owners if requested and documents these requests and transfers

Informs all owners of transfers and assists in the transfer process through walk-throughs and information exchange

Attempts resolution of customer complaints

Recommends solutions for Owners in situations where customers are considering cancelling accounts

Maintains knowledge of Franchise Owners and shares in the dissemination of best practices, particularly in the area of Emergency Back-up Crews

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

HS diploma, Undergraduate degree preferred.

Minimum of 2 years in supervisory or managerial level experience

Minimum of 2 years experience in commercial cleaning / environmental services.

Demonstrated ability to manage teams of people in organized structure and competitive environment

Excellent written and oral English communication skills

Proficient oral Spanish communication skills

Proficient in MS Office programs (Word, Excel, and Outlook) and Internet operations

Strong presentation skills

Professional speaking voice and demeanor

Ability to work highly sensitive information and work in a confidential environment

PHYSICAL AND MENTAL REQUIREMENTS:

Ability to function in high-pressure situations

Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment

Ability to take legible hand-written notes where necessary

Correctable vision and hearing

Excellent interpersonal skills

Clear, easy to understand oral communication ability

Ability to sit for prolonged periods

Ability to drive a vehicle for long period of time.

ENVIRONMENTAL EXPOSURE:

Air conditioned/heated office environment

Exposure to artificial interior lighting

Low to medium level noise

Exposure to hazards as typically found in office products and equipment

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Please foward resumes to (jeff.parks@jan-pro.com)


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