08 Aug
Phone Sales Representative (Austin)
Texas, Austin

The Company:

Serenity Kids is a family-owned and run company that is dedicated to supporting working parents. Serenity & Joe Carr started Serenity Kids because they wanted the best for their baby, Della, and didn’t like what was on the market. Babies need protein and healthy fats to grow their brains and bodies, and no baby food on the market at the time included these essential macronutrients. They created our own to mimic the nutrients of breast milk, made from pasture raised meats sourced from small American family farms and blended with high-quality organic vegetables. Our purees are balanced savory meals that contain the most nutrition per bite because every bite counts.


The Phone Sales Representative will help grow Serenity Kids retail distribution by calling the highest priority stores daily such has Whole Foods, key natural accounts and independents. In addition, there will be Austin area store visits and administrative tasks. The ideal candidate will be proactive, self-directed, organized and a natural problem solver. S/he will be customer service oriented, have a strong work ethic, love to sell, able to multi-task and also pay attention to the details while being committed to excellence.


Call current stores to gain placements and fill voids

Call new natural stores like Natural Grocer, NCG, INFRA, and independents

Complete and emailing the proper paperwork for each new placement

Track all calls with notes of contact, conversations, dates, skus & actions

Keep daily and weekly call lists organized

Keep accurate records of active products for all new retailers

Update the Serenity Kids Master Store List

Review monthly distributor reports to identify initial placements and second orders

Audit industry data reports to ensure placements and velocities

Communicate and engage with retailers and distributors to ensure that orders are processed promptly

Maintain positive business relationships with customers to ensure future sales

Update all store contact information in the Serenity Kids phone.

Provide weekly summary of calls made, turnover orders processed, and number of products placed

Attend essential sales training meetings and develop an understanding of all the company's services and products

Contribute to overall customer satisfaction by promptly answering emails within 24 hours

Collaborate with sales team in weekly meetings to identify highest priorities

Develop actionable insights relative to retailers and distributors to drive business growth

Visit and audit Austin area active retailers to ensure best merchandising presentation to consumers

Execute administrative tasks for the sales team

Job Requirements:

Minimum 1 year sales and or marketing experience

Proficient in MS Excel and Google Sheets

Experience placing outbound phone calls preferred

Bachelor's degree in a related field is a plus

High growth, natural food industry experience a plus

Strong written and verbal communications skills

Previous experience communicating complex and.or detailed information at an easy to understand, summary level, is required

Must have used and be comfortable with some kind of CRM software

Must be able to travel to Austin area retail locations daily, have a driver's license and a clean driving record

Our Culture:

Family First

Commitment to personal best

Value diversity

People Centered


Innovative trail blazers

Independence and autonomy

Lighthearted & fun

Open communication

Helpful & responsive

Eager for feedback

All in it together

Socially responsible

Purpose driven


This is a full time salaried role with opportunity for large commissions. Up to $70,000 per year. $30K base + $20-40K commission potential.

Serenity Kids offers a comprehensive benefits and compensation package, including health/dental/vision, PTO and a liberal holiday policy.

Serenity Kids is an Equal Opportunity Employer.

Please email a cover letter and resume for review.

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