Serenity Kids is a family-owned and run company that is dedicated to supporting working parents. Serenity & Joe Carr started Serenity Kids because they wanted the best for their baby, Della, and didn’t like what was on the market. Babies need protein and healthy fats to grow their brains and bodies, and no baby food on the market at the time included these essential macronutrients. They created our own to mimic the nutrients of breast milk, made from pasture raised meats sourced from small American family farms and blended with high-quality organic vegetables. Our purees are balanced savory meals that contain the most nutrition per bite because every bite counts.
The Phone Sales Representative will help grow Serenity Kids retail distribution by calling the highest priority stores daily such has Whole Foods, key natural accounts and independents. In addition, there will be Austin area store visits and administrative tasks. The ideal candidate will be proactive, self-directed, organized and a natural problem solver. S/he will be customer service oriented, have a strong work ethic, love to sell, able to multi-task and also pay attention to the details while being committed to excellence.
Call current stores to gain placements and fill voids
Call new natural stores like Natural Grocer, NCG, INFRA, and independents
Complete and emailing the proper paperwork for each new placement
Track all calls with notes of contact, conversations, dates, skus & actions
Keep daily and weekly call lists organized
Keep accurate records of active products for all new retailers
Update the Serenity Kids Master Store List
Review monthly distributor reports to identify initial placements and second orders
Audit industry data reports to ensure placements and velocities
Communicate and engage with retailers and distributors to ensure that orders are processed promptly
Maintain positive business relationships with customers to ensure future sales
Update all store contact information in the Serenity Kids phone.
Provide weekly summary of calls made, turnover orders processed, and number of products placed
Attend essential sales training meetings and develop an understanding of all the company's services and products
Contribute to overall customer satisfaction by promptly answering emails within 24 hours
Collaborate with sales team in weekly meetings to identify highest priorities
Develop actionable insights relative to retailers and distributors to drive business growth
Visit and audit Austin area active retailers to ensure best merchandising presentation to consumers
Execute administrative tasks for the sales team
Minimum 1 year sales and or marketing experience
Proficient in MS Excel and Google Sheets
Experience placing outbound phone calls preferred
Bachelor's degree in a related field is a plus
High growth, natural food industry experience a plus
Strong written and verbal communications skills
Previous experience communicating complex and.or detailed information at an easy to understand, summary level, is required
Must have used and be comfortable with some kind of CRM software
Must be able to travel to Austin area retail locations daily, have a driver's license and a clean driving record
Commitment to personal best
Innovative trail blazers
Independence and autonomy
Lighthearted & fun
Helpful & responsive
Eager for feedback
All in it together
This is a full time salaried role with opportunity for large commissions. Up to $70,000 per year. $30K base + $20-40K commission potential.
Serenity Kids offers a comprehensive benefits and compensation package, including health/dental/vision, PTO and a liberal holiday policy.
Serenity Kids is an Equal Opportunity Employer.
Please email a cover letter and resume for review.