Credit Support Rep

Credit Support RepinNewark, CAatWORLDPACDate Posted:8/5/2020ApplyNot ready to Apply?Career Snapshot

Employee Type:

Full-Time

Location:

Newark, CA

Career Type:

Finance

Date Posted:

8/5/2020About UsAt Advance

Auto Parts we have a passion for YES. Each day we are

motivated by a passion to help our Customers. We have a commitment to

advance the lives of our fellow Team Members, Customers, and the Communities

where we live and work.When

you join our team, you become one of more of over 70,000 knowledgeable and

experienced Team Members who are committed to providing outstanding customer

service to our customers, communities and each other every day.With

over 5,100 stores in the United States, Canada, Puerto Rico and Virgin Islands,

we are a leading automotive aftermarket parts provider. With

opportunities ranging from our front lines in our Stores to our Distribution

Centers to our Corporate Support Center and our rapidly growing Professional

Business, we have the career for you.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.Career DescriptionJob DescriptionCredit Support RepresentativeJob DescriptionSummary: The Credit Support Rep provides administrative support to the Credit Department.Essential Duties include the following:

Set up new accounts in AS-400 system

Contact suppliers and banks for trade references

Process and post payments for daily, weekly and Net 10 credit cards transactions, On Account Cash, Check by phone, sales force tasks and mail orders.

Provides customer support regarding invoices, statements, as well as answering basic account receivable questions.

Receives inbound customer calls related to credit and accounts receivable.

Contact accounts regarding; NSF, credit card declines, delinquent accounts, payments and payment arrangements as necessary

Upload and post bulk payments

Scanning and filing

Evaluates and releases orders from Credit Hold screen.

Works with customers to answer questions, resolve disputes, and research discrepancies

Preforms customer account maintenance

Assists Credit Representatives in account reconciliations and customer communications

Processes reoccurring automated payments and credit card payments

Assists Credit Representatives with COD (charges on delivery) traces

Answers telephone, screen and direct calls as needed

Lobby coverage as needed

Collects, sorts, opens and distributes all incoming and inter-company mail.

Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting.

Cross train in all areas of responsibility but will work in a team environment to accomplish all goals.

Key Qualifications:

Excellent communication skills.

Excellent working relationship with the sales department.

Ability to adapt to a changing environment.

Excellent organizational skills.

Excellent attendance and tardiness record.

Ability to work well with co-workers and superiors.

Ability to lift up to 65 pounds occasionally.

A/S 400 experience and knowledge of PC/Windows XP, MS word and MS excel.

Additional Necessary Qualifications:

Strong customer relations, interpersonal, leadership and communication skills.

Credit/collection or customer service experience.

Reliable transportation required.