Credit Support Rep
Vacancy expired!
Credit Support RepinNewark, CAatWORLDPACDate Posted:8/5/2020ApplyNot ready to Apply?Career Snapshot
Employee Type:
Full-Time
Location:
Newark, CA
Career Type:
Finance
Date Posted:
8/5/2020About UsAt Advance
Auto Parts we have a passion for YES. Each day we are
motivated by a passion to help our Customers. We have a commitment to
advance the lives of our fellow Team Members, Customers, and the Communities
where we live and work.When
you join our team, you become one of more of over 70,000 knowledgeable and
experienced Team Members who are committed to providing outstanding customer
service to our customers, communities and each other every day.With
over 5,100 stores in the United States, Canada, Puerto Rico and Virgin Islands,
we are a leading automotive aftermarket parts provider. With
opportunities ranging from our front lines in our Stores to our Distribution
Centers to our Corporate Support Center and our rapidly growing Professional
Business, we have the career for you.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.Career DescriptionJob DescriptionCredit Support RepresentativeJob DescriptionSummary: The Credit Support Rep provides administrative support to the Credit Department.Essential Duties include the following:
Set up new accounts in AS-400 system
Contact suppliers and banks for trade references
Process and post payments for daily, weekly and Net 10 credit cards transactions, On Account Cash, Check by phone, sales force tasks and mail orders.
Provides customer support regarding invoices, statements, as well as answering basic account receivable questions.
Receives inbound customer calls related to credit and accounts receivable.
Contact accounts regarding; NSF, credit card declines, delinquent accounts, payments and payment arrangements as necessary
Upload and post bulk payments
Scanning and filing
Evaluates and releases orders from Credit Hold screen.
Works with customers to answer questions, resolve disputes, and research discrepancies
Preforms customer account maintenance
Assists Credit Representatives in account reconciliations and customer communications
Processes reoccurring automated payments and credit card payments
Assists Credit Representatives with COD (charges on delivery) traces
Answers telephone, screen and direct calls as needed
Lobby coverage as needed
Collects, sorts, opens and distributes all incoming and inter-company mail.
Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting.
Cross train in all areas of responsibility but will work in a team environment to accomplish all goals.
Key Qualifications:
Excellent communication skills.
Excellent working relationship with the sales department.
Ability to adapt to a changing environment.
Excellent organizational skills.
Excellent attendance and tardiness record.
Ability to work well with co-workers and superiors.
Ability to lift up to 65 pounds occasionally.
A/S 400 experience and knowledge of PC/Windows XP, MS word and MS excel.
Additional Necessary Qualifications:
Strong customer relations, interpersonal, leadership and communication skills.
Credit/collection or customer service experience.
Reliable transportation required.
Vacancy expired!