Customer Service Representative

DescriptionCustomer Service RepresentativeWe are searching for success driven and customer-focused individuals to work in a transportation Call Center. The Customer Service Representative is responsible for assisting customers by efficiently scheduling trips on various paratransit services in a manner that is cost effective, efficient, safe, and provides the highest level of service quality possible.The Customer Service Representative duties include:Promptly answer office telephones and provide excellent customer service.Schedule requests for service that are the most cost effective, efficient, and safest possible.Resolve service and scheduling issues.Create and maintain customer files, location files, vehicle files and operator manifestsCreate, edit, and discontinue runs when schedules change.Process telephone and written requests for information and service.Assist in implementing procedures for services.The Customer Service Representative will have 2+ years of customer service and office experience, have a high level of professionalism and be detail oriented.RequirementsMicrosoft Word, Microsoft ExcelOfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $15.00 - $15.00 / HourlyLocation: LANSING, MIDate Posted: August 6, 2020Employment Type: TemporaryJob Reference: 02240-0011524499Staffing Area: Office u0026 Administrative