AVP, Health Equity & Community Engagement Business Operations and Market Integration

DescriptionThe Associate VP, AVP, Health Equity & Community Engagement Business Operations and Market Integration leader develops the organization's strategic direction and coordination of health care equity to reduce or eliminate health disparities. The Associate VP, requires an in-depth understanding of how organization capabilities interrelate across segments and/or enterprise-wide.ResponsibilitiesHumana is a $90 billion (Fortune 40) market leader in integrated healthcare whose dream is to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana starts from within, and is committed to providing progressive benefits that advance the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human wellbeing, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive. Against that backdrop, we are seeking an accomplished leader to join our Health Equity & Community Engagement team in the role of Associate Vice President, Business Operations and Market Integration. In this role, you will drive population health related business operations, governance, expansion and optimization of health equity and social needs efforts into Humana markets, bids and pilots. This leader will create evidence based, scalable and financially sustainable solutions which target health conditions with demonstrated health disparities, access issues, as well as structural and social determinants of health, creating a direct link between social impact and positive business results.The AVP will be responsible for managing market growth and leading the charge for an impact assessment of Health Equity (HE) products on company performance. Success in this role requires overcoming the speed of adoption and efficiently integrating health equity solutions, including strategies that address social and structural drivers of health, into the operating model. The AVP will need to have established and strong relationships with direct access to leadership in all of Humana's primary business segments, including Retail, Healthy Horizons/Medicaid, Clinical Solutions, Pharmacy, Home and the Primary Care Organization. The AVP will guide and counsel on the prioritization of Health Equity in other Lines of Businesses (LOBs). The position includes but is not limited to the following responsibilities:Serve as primary business owner responsible for scaling, expanding, improving and leading efforts to integrate health equity related drivers, including access, social, structural and other drivers of health, into Humana lines of business and into growing markets

Lead a diverse team that creates a continuum of operational success in health equity and social needs, from concept development to pilot validation and subsequent integration into Humana business through market enablement

Drive enterprise-wide efforts to humanize retail benefits design and bid innovations that position Humana as a market leader in health equity

Drive increased customer engagement, retention, and growth by creating first in class health equity and population health products, platforms and member benefits

Develop and drive strategic efforts to advance population health and health equity at business, local, state and national levels as a thought leader

Lead efforts to integrate health equity priorities into Humana's primary business segments, including health insurance and Centerwell healthcare services, identifying, measuring and articulating the business value to each segment

Lead opportunity and impact assessments of HE products on company performance

Contribute meaningfully to Humana market and membership growth through conceptualizing and implementing strategies to make Humana bids, offerings, Medicaid and other market RFPs and services exceptionally strong in health equity related content and impact

Lead co-creation of business operations and market integration dashboard, working in full partnership with Humana leaders and operators

Understand and be responsive to the needs of market based leadership and teams and develop a robust framework for bidirectional sharing and learning

Work as appropriate with key stakeholders including external community partners to co-create solutions that empower markets and Humana membership

Predict, understand and mitigate risks related to Humana market-level operations and business efforts

Have and maintain deep understanding of market related forces, company related forces and how they both interplay

Ability to serve as a consultant, facilitator, communicator, coach, influencer and bridge builder bidirectionally from HE and the broader enterprise

Clear and methodical decision-making capabilities with the ability to engineer workflows and solutions with precision, accuracy and efficiency

Work closely with the Health Equity & Community Engagement combined leadership team, including the AVP for strategic implementation, to ensure alignment of efforts across the larger department and in line with the HECE strategy

Required Qualifications :5- 7 + years of successfully leading market level product and service integration Expert collaboration expertise and track record of working across various lines of business

Ability to develop a high-performing, results-driven environment that encourages team members to achieve high standards

High emotional intelligence and interpersonal skills

History of leading impactful, diverse and both mission and business-oriented teams

Industry leader that provides expertise and thought leadership to ensure Humana's competitive advantage as a leading health equity focused health & wellness organization

Demonstrated success in achieving enterprise level goals at the market level, with success translating those achievements into business level priorities and focus areas

Ability to travel as needed for better understanding of business and market needs

Track record of measuring and monitoring social, financial, business, operational and clinical impact of decisions and programs

Strong communication skills- written and verbal, with the ability to represent Humana at local, regional, state, national and management team level

Preferred QualificationsBachelor's or Master's degree in a business, operations or healthcare related field

TravelAs required for the position and in compliance with Humana travel policies

LocationPosition can be remote. Majority of team is based in Louisville KY

Scheduled Weekly Hours40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.