08 Aug
Customer Service Representative (Little Rock, AR)
Arkansas, Little rock 00000 Little rock USA

Vacancy expired!

Centene Corporation

Starting compensation around $14.25 per hour.

Strong benefit package including healthcare, dental and vision available the first of the month following your start date, 401k match, generous paid time off policy and holiday schedule, tuition reimbursement and more.

Training dates starting inSeptember.

Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

Provide assistance to members and/or providers regarding website registration and navigation

Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

Process written customer correspondence and provide the appropriate level of timely follow up

May coordinate member transportation and make referrals to other departments as appropriate

Maintain performance and quality standards based on established call center metrics including turn-around times

Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment.

COVID Policy:For today and an unknown period of time, (this/these positions) will be a WFH position in order to protect the safety of our current team, future team, and candidates. At the conclusion of the pandemic and when deemed safe to return to work, all team members will be required to return to the office as an office-based position.

Apply nowCentene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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