IT Support Technician - Tier 3 (MISSOULA, MT)

Position Summary: Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support. Mentorship of other technicians.Job Status: Full Time Employee Type: Hourly Pay: $25-$28hr DOELearn about First CallBenefits: Rich and flexible medical/dental with a Health Savings Account option. Paid Vacation, Sick and Holiday time Retirement: 401k with 4% match and discretionary profit sharing. Certification assistance & continuing education benefits Cell phone reimbursementClothing allowancePaid parking Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee) Personal IT purchasing employee discount Team bonding events Work-life balance\flexibility General Work Schedule: 8am-5pm M-F Travel/License Required: Yes, Minimal local travel Work Schedule: 8am-5pm Monday-FridayPosition Roles & Responsibilities: IT issue resolution IT documentation maintenance Ticket quality assurance Working with IT Team to improve overall IT results for clients After hours emergency support via the on-call rotationResource Profile:LeadershipProblem solver Positive attitude Ability to work under pressure Attention to detail Customer service Quality assurance Professional appearance and approach to work Technical Skills: Intermediate desktop operating system support skills Intermediate workstation peripheral support skills Advanced use of server operating system skills Advanced networking skills Advanced overall troubleshooting skills Please apply online with First Call Computer Solutions at: https://first-call.hiringthing.com/job/203708/it-support-technician-tier-3?s=cl