Service Delivery Analyst II
Vacancy expired!
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:We are looking for an experienced engineer who will be responsible for supporting, maintaining, deploying and performance analysis for the Corporate liquidity products offering developed internally. Application resides in private cloud and managed public cloud (Azure/AWS) Windows environments. Candidate must be highly motivated, a strong self-starter and an application engineer with innovative, proven problem-solving skills for complex multi-tiered applications. The individual will interface with the Development organization, Client Services, Professional Services, Network, Security, & Server OS support teams. They must be able to work under stressful circumstances and maintain composure. Candidate will work in an international team supporting some of the world's largest cooperation's.What you will be doing:
- Provides technical support activities for a software production processing environment.
- Detects, diagnoses and reports related problems.
- Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
- Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
- Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
- Conducts production support validations/certifications and accepts turnover from development.
- Monitors and maintains product availability, capacity and performance for products based on defined service level.
- Provides support to the application security functionality and related administrative and audit services.
- Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
- Associate's degree or Bachelor's degree or the equivalent combination of education, training, or work experience.
- 7-10 years of experience in service delivery or related discipline.
- Requires a working knowledge of applications and utilities used by supported products
- Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
- Ability to analyze and solve problems using learned techniques and tools including escalation practices
- Strong analytical, statistical and problem solving skills
- Ability to utilize judgment in decision making process and decisions related to job tasks
- Strong organizational skills and ability to handle multiple tasks and meet deadlines
- Knowledge and experience with SQL Server Database technologies
- Knowledge and experience with Windows Server 2012, 2016, 2019
- Knowledge and experience with IIS, Apache Tomcat, Jboss
- Knowledge and experience with Windows security
- Knowledge and experience with SNOW for ITSM
- Competitive salary
- Attractive benefits including private medical cover, dental cover, and travel insurance
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- The chance to work on some of the most challenging, relevant issues in financial services & technology
Vacancy expired!