10 Sep
Service Delivery Analyst II
Florida, Atlanticbeach , 32233 Atlanticbeach USA

Vacancy expired!

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:We are looking for an experienced engineer who will be responsible for supporting, maintaining, deploying and performance analysis for the Corporate liquidity products offering developed internally. Application resides in private cloud and managed public cloud (Azure/AWS) Windows environments. Candidate must be highly motivated, a strong self-starter and an application engineer with innovative, proven problem-solving skills for complex multi-tiered applications. The individual will interface with the Development organization, Client Services, Professional Services, Network, Security, & Server OS support teams. They must be able to work under stressful circumstances and maintain composure. Candidate will work in an international team supporting some of the world's largest cooperation's.What you will be doing:

  • Provides technical support activities for a software production processing environment.
  • Detects, diagnoses and reports related problems.
  • Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
  • Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
  • Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
  • Conducts production support validations/certifications and accepts turnover from development.
  • Monitors and maintains product availability, capacity and performance for products based on defined service level.
  • Provides support to the application security functionality and related administrative and audit services.
  • Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
What you bring:
  • Associate's degree or Bachelor's degree or the equivalent combination of education, training, or work experience.
  • 7-10 years of experience in service delivery or related discipline.
  • Requires a working knowledge of applications and utilities used by supported products
  • Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
  • Ability to analyze and solve problems using learned techniques and tools including escalation practices
  • Strong analytical, statistical and problem solving skills
  • Ability to utilize judgment in decision making process and decisions related to job tasks
  • Strong organizational skills and ability to handle multiple tasks and meet deadlines
Added bonus if you have:
  • Knowledge and experience with SQL Server Database technologies
  • Knowledge and experience with Windows Server 2012, 2016, 2019
  • Knowledge and experience with IIS, Apache Tomcat, Jboss
  • Knowledge and experience with Windows security
  • Knowledge and experience with SNOW for ITSM
What we offer you:
  • Competitive salary
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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