13 Aug
Front Desk Agent
Vacancy expired!
Job Description
We are currently looking for a friendly, customer service focused Front Desk associate to join our opening team. This is an exciting opportunity for an individual ready to work in a fast paced environment and that have superb multi-tasking abilities. GENERAL RESPONSIBILITIES- Check-in and check-out guests
- Make and confirm reservations
- Process guest check-in; confirm reservations, assign room and activate room key
- Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
- Assign room to guest request and preference whenever possible
- Provide all guests with overview of hotel and amenities
- Process all payments types e.g. charges, cash, checks, debit or credit cards
- Process all check-outs
- Follow all cash handling/banking procedures as per standard operating procedures
- Discreetly handle confidential guest information
- Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
- Run daily reports and check for accuracy
- Complete assigned cashier and closing reports
- Complete shift checklist
- Balance and drop receipts according to prescribed accounting procedures
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved
- Adhere to all Colwen and brand standards
- Maintain STRICT key controls
Qualifications
- Three to six months related experience
- High School Diploma or GED
- Cash Handling experience
- General Accounting knowledge
- TIPS Certification (within 6 months)
- Strong Leader of people
- Proficient in English language.
- Intermediate to advanced computer skills
- Familiar with common computer software programs
- Must be willing to work holidays
- May require overnight stays
- Some work in office
- Must be willing to work varied hours
Additional Information
Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:- Opportunities for advancement and career growth
- Warm and supportive work environment
- Competitive Wages
- Medical, Dental and Vision Insurance
- Company-funded Health Reimbursement Account
- Flex Spending Account
- Voluntary Life Insurance
- Short Term and Long Term Disability
- 401(k) retirement plan with Employer Match after one year of employment
- Paid Time off Programs
- Holiday Pay
- Jury Duty Leave and Bereavement Leave
- Hotel Discounts
Colwen Hotels is an equal opportunity employer. EOE M/F/D/VC
Vacancy expired!